Realizing that the population of those who are visually impaired is growing both nationally and locally, EPB decided to offer a new service giving customers with less-than-perfect vision the option to have their bills printed in a larger type.
An estimated 14 million Americans - slightly more than six percent of the population - over the age of 12 are visually impaired, according to a new study reported in the Journal of the American Medical Association.
"We realized that a small percentage of our customers were unable to read the standard print text on their bills," said Kathy Burns, EPB's Vice President of Customer Relations. "Offering the large-print bill option is just another way we can provide a much needed service to our customers."
Over the past several years, EPB has provided many new billing and payment options for customers such as extended drive-thru business hours, additional pay stations, two branch offices that provide Saturday hours, and much more. Officials stated that EPB continually strives to offer customers more choices, flexibility and opportune ways to conduct business.
To learn more about the large print bill option as well as other services, please call 648-1EPB (1372) or visit www.epb.net.