The Tennessee Department of Safety announced that customers conducting business at driver license service centers statewide may now use their credit cards.
“TDOS is committed to improving customer service,” said Department of Safety Commissioner Dave Mitchell. “One of our strategic goals has always been to provide additional services that will make doing business at any of our driver license centers more convenient, and we see this as a major step in achieving that goal.”
Drivers wanting to obtain or renew a Tennessee driver license, reinstate a license or submit an application for a Tennessee handgun permit may now pay for the transaction with a Visa, Mastercard or Discover. However, debit transactions that require a pin number are not acceptable. TDOS has taken steps to ensure that no credit card number will be printed on reports to ensure confidentiality.
“We began accepting credit cards in February at the Centennial Boulevard Driver License Center in Nashville. The pilot project was very successful, and we received a lot of positive feedback from customers,” said TDOS Deputy Commissioner Greta Dajani. “In the past few months, the Department has worked hard to successfully implement this new service in all of our driver license centers, so that every Tennessee resident can benefit from this convenience.”
Driver license examiners have been fully trained in credit card transactions and related customer service. It’s estimated that 30 percent of transactions in 2008 will be made with credit cards.
In November 2007, TDOS began adding reinstatement services to driver license centers in Tennessee’s major metropolitan areas. Reinstatements are now available in 19 driver license centers statewide. This allows customers to “one-stop shop,” making it easier for people to regain their privilege to drive.
Drivers may also conduct business and pay fees using a credit card online by visiting the website at www.tennesseeanytime.org/tndlr or www.tennessee.gov.