TRA Issues Fine For Do-Not-Call Program Violations

Wednesday, October 16, 2013

The Tennessee Regulatory Authority (TRA) has issued a fine in the amount of $42,000 to a company for violating Tennessee’s Do Not Call law. The law, established in 2000, prohibits organizations and individuals from making unsolicited phone calls to Tennessee consumers whose phone numbers are listed on the state’s Do-Not-Call registry.

The Consumer Services Division of the TRA found evidence that Direct Marketing Travel Services, Inc.

violated the state’s no-call law by making unsolicited phone calls to at least 18 Tennessee consumers. Each consumer was registered on the Tennessee Do-Not-Call register and had not given Direct Marketing Travel Services permission to be solicited by the company. 

The violations occurred between the months of May 2012 and November 2012, during which the TRA’s Consumer Services Division received approximately 20 consumer complaints.

“When it comes to making unsolicited phone calls to Tennessee consumers, the law is very clear,” said Tennessee Regulatory Authority Chairman, Jim Allison. “A primary component in the law says that consumers may not be contacted by soliciting entities unless it is given permission by the consumer. Anything short of that is a violation of state law, subject to a civil penalty.”

Under state law, Direct Marketing Travel Services, Inc. was assessed a fine of $2,000 per violation of Tennessee law (Tennessee Code Annotated §§ 65-4-404 and 65-4-405(d) and ordered by the TRA to refrain from making solicitations to subscribers listed on the Do-Not-Call register. An additional $2,000 fine was assessed for having failed to register as a telemarketing solicitor in Tennessee.

To register a phone number on the Tennessee Do-Not-Call register, call 877 872-7030. Please allow up to 30 days for your phone number to be added to the list. Registration is free of charge.

The mission of the TRA is to promote the public interest by balancing the interests of utility consumers and providers. For more information, visit us online at, on Facebook at or on Twitter at @statetntra.  

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