A Visit To The Humane Society - And Response

Friday, November 1, 2013

Yesterday I went to the Chattanooga Humane Society to find a small dog after losing my 20-year-old pet who died of old age a couple of months ago. I have been to several adoptions places but to no avail, failing to find "that special one." I walked in to find the young lady (brunette) talking with a lady about who knows what, but it certainly was not about adopting a pet.

After being ignored for several minutes, another young lady came walking through in scrubs and I stopped her asking where I might find the small dogs. She seemed in a big hurry with no time to spare and pointed to some stairs and said to go down them and to the left and kept on walking. I suppose I was getting in the way and after all it was 30 minutes or so before closing.

I went down the steps and to the left, walking down a row of unkept empty shelters and then looking down into a dungeon type of room which I did not enter due to filth and a very obvious large rat population which were also scurrying across the back lot. I then went to the other side of the lot and entered the area where the large dogs are kept and indeed there were no small breeds. My travels led me back out through the lobby where I came in only to find the same two females jabbering and I went to my car.

Once there, I made a decision to go back in and insist on being helped and indeed there was a very nice blonde young lady with Halloween makeup on and she walked with me to where the small dogs were kept and waited with me until I was done, still not finding the one for me. I did so appreciate the young lady with the helping attitude, but I felt compelled to write a note about the filth and outrageous rat problem that they have at their facility. 

Jack Braunstein 

* * * 

Mr. Braunstein, 

I am sorry to hear of the loss of your pet. It is always a difficult time in life when our furry friends depart us. 

I want to say thank you for choosing the Humane Educational Society when you were ready to make your home available to a new friend.  

I am sorry of the poor customer service you received at first, but am glad it was eventually rectified. I was also saddened, but not surprised, to hear of the conditions of the facility. I have been a long-time supporter of HES. With Guy's passing, the shelter is without leadership and guidance. Hopefully this position will soon be filled by a compassionate individual.  

On another note, the environment that you described may have been more pleasant if our city would agree to split the animal shelter budget between the two existing entities. I applaud the city's decision to audit the McKamey Animal Center. I do feel that funneling 100 percent of the funds to a single source only sets the HES up for failure. Of course the general public want to adopt from the shiny new facility. Because new means better, right? 

I do hope that you find a new little one to love soon, because a home isn't the same without wet kisses. 

Mary Smith

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