Miller And Martin Recognized For Excellence In Client Service

Wednesday, November 20, 2013

BTI Consulting Group announced Wednesday that Miller & Martin PLLC has been named to the BTI Client Service A-Team 2014, as being one of the law firms corporate counsel identified as delivering the absolute best client service.

The BTI Client Service A-Team rankings are based on candid feedback from nearly 300 corporate counsel at large and Fortune 1000 companies to determine precisely which law firms top the charts in client service.  By using corporate counsel’s unprompted feedback, BTI analyzes how each firm performs in 17 client service activities.

  Of the 650 core law firms BTI’s research revealed as having served large and Fortune 1000 clients, only 336 – just over half – earned a spot on the BTI Client Service A-Team 2014.

“We are honored to be one of the distinguished law firms as ranked by BTI,” said Jim Haley, chairman of the firm.  “Building strategic relationships and delivering exceptional client service is at the heart of everything we do at Miller & Martin, and it is very gratifying to be recognized by our clients for our client-service focus.”

Miller & Martin is no stranger to the BTI rankings; this is the second consecutive year Miller & Martin has made the BTI Client Service A-Team.  Earlier in 2013, the firm was recognized as one of the The BTI Brand Elite: Client Perceptions of the Best-Branded Law Firms.  Miller & Martin attorneys Shelby Grubbs and Jimmy Daniel were named as BTI Client Service All-Stars in 2011, an elite recognition that only 318 other lawyers from firms across the United States share.

The BTI Consulting Group, Inc. is a Boston-based research company and management consulting firm and a leading supplier of information to the legal services industry.

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