In a study by the Sparks Bureau of Business and Economic Research at the University of Memphis, both job seekers and employers gave high approval ratings for the job services provided at Tennessee Career Centers administered by the Tennessee Department of Labor and Workforce Development.
Together with their 13 Workforce Investment Act partners, Labor operates 75 sites across the state that assist the unemployed with job placement and training and provide free job screening services to employers.
During the last fiscal year, 214,880 job seekers statewide entered employment as a direct result of Career Center assistance.
“A core function of the Tennessee Career Center system is to quickly connect the unemployed with hiring employers,” said Labor Commissioner Burns Phillips. “The fact that employers are satisfied and would use our placement services again is very valuable as the economy improves and more job opportunities are available.”
Of the job seekers who responded in the survey, 700 received job referrals, 302 received resume assistance, 70 received assistance in learning a trade, 198 received training information, and 910 received other services such as unemployment assistance, tuition aid, vocational counseling, and computer support.
Job seekers who participated in the survey were asked a variety of questions related to general satisfaction, treatment by center staff, and outcome of their experience.
Survey Results for the Period July 2012 – March 2013
The University of Memphis also surveyed 463 employers to determine their satisfaction with Labor’s efforts to find qualified applicants for their job openings.
Employers can receive job candidates by working directly with their local Tennessee Career Center, or they can post jobs directly to the state’s job clearinghouse at www.jobs4tn.gov. Employers can use space at the Center to interview candidates or they can request use of the mobile Career Coach, which has computer workstations and broadband Internet access.
The complete results of the customer satisfaction survey can be found at the following:
www.tn.gov/labor-wfd/forms/WIA_Employer_PY2013Q1.pdf
www.tn.gov/labor-wfd/forms/WIA_Exiters_3rd2013.pdf
For more information on Tennessee Career Centers or to find the nearest location visit http://www.tn.gov/labor-wfd/es/careercenters.shtml.