Cleveland Chamber Presents ‘How To Win Customers, Reduce Lost Sales’ Seminar

Thursday, February 14, 2013
Bill Drury
Bill Drury

The Cleveland/Bradley Chamber of Commerce is presenting a workshop designed to create A Passion for Service among employees and help build positive customer relationships.  Bill Drury will present “How to Win Customers and Reduce Lost Sales” in two identical customer-service seminars on Tuesday, March 5.

“Bill Drury has a proven track record for motivating and inspiring those employees who meet and greet the public every day,” Bernadette Douglas,Cleveland/Bradley Chamber of Commerce executive vice president, said. “He is noted for his enthusiastic and fun presentations, and we believe he will enhance our business community’s ability to compete in the changing business world.” 

Mr. Drury, a registered member of the National Speakers Association, has received rave reviews from over 400 of the Fortune 500 companies and thousands of small businesses. Since beginning his professional speaking career in 1985 with the Zig Ziglar Corporation, he has delivered over 2,000 keynotes, workshops or presentations. Noted for his humor, he has proven to be one of the most effective and entertaining speakers in the industry, officials said.

Presented at the Chamber of Commerce Conference Center, the morning session is 8:30-11:30 a.m., and the afternoon session is 1-4 p.m. Subject matter will include how to stay motivated, making a great first impression, communicating respect to every customer—even the most difficult ones, overcoming stress and burnout, protecting your online reputation, and building company-wide urgency and focus. All attendees will receive a 30-page illustrated guide to better customer relations.  

“According to the National Retail Association, a 5-percent increase in customer retention can increase long-term profitability by as much as 85 percent,” Ms. Douglas reported.

“The Chamber of Commerce advocates shopping local,” she continued, “and to make sure consumers keep their business in Bradley County, we need to provide good customer service—whether in a retail establishment, for healthcare, for banking or insurance, or for any other business that involves repeat customers.”  

Early-bird cost for the seminar is $99 or $89 per person for five or more attendees. After Feb. 25 registration is $109 per person and $99 for five or more. Cost for nonmembers is $199. 

Call the Chamber of Commerce at 472-6587 to register or go online at www.clevelandchamber.com.



Study Shows 60 Percent Of Low-Income Tennesseans Face Civil Legal Problems

A study commissioned by the Tennessee Supreme Court Access to Justice Commission and the Tennessee Alliance for Legal Services with the support of the Tennessee Bar Association has found that more than 60 percent of vulnerable Tennesseans face a significant civil legal need. The goal of the study was to examine the effectiveness of delivering legal assistance to those in need. ... (click for more)

The Dixie Group Reports Formation Of Masland Hospitality

The Dixie Group announced the formation of Masland Hospitality, a new business will be led by Elizabeth Moore, vice president of Masland Hospitality. With Dixie’s recent acquisition of the assets of Burtco, LLC, a comprehensive offering of products will be available from Masland for the hospitality market. The product portfolio will include large scale public space patterns utilizing ... (click for more)

Kiser Takes Witness Stand For First Time; Says He Did Not Kill Deputy Donald Bond

Marlon Duane Kiser took the witness stand at his post-conviction hearing on Tuesday to declare that he did not kill Deputy Donald Bond, who was gunned down at a produce stand in East Brainerd 13 years ago. Kiser had not opted to go on the stand when he was convicted by a Nashville jury and given the death penalty in 2003. He said he believes it was Mike Chattin, the man he ... (click for more)

Courtney Godwin, 25, Was Victim In Monday Night Fire In Hixson

Chattanooga firefighters battled a fully-involved structure fire in Hixson Monday night, and the incident involved at least one fatality.  Dr. Steve Cogswell with the Hamilton County Medical Examiner’s Office identified the victim as Courtney D. Godwin, 25. Dr. Cogswell said Ms. Godwin died from smoke inhalation.   The first call to 911 Communications was received ... (click for more)

Chattanooga State Faculty Has No Business Being Involved In Hiring Decisions

This letter will hopefully bring some clarity to the recent situation created by the faculty of Chattanooga State Community College. It is based upon my tenure as a member of the faculty at Chattanooga State Technical Institute, the transformation to Chattanooga State Community College, and my service as the financial and administrative officer at Chattanooga State until my retirement ... (click for more)

Roy Exum: Thanksgiving Conversations

I am not predicting this will happen but I have known it to occur – in the middle of the Thanksgiving feast there will come a lull in the conversation and you can save the day if you’ll immediately look at the person to your right and ask, “What is the smartest thing you ever heard somebody say?” It is an easy thing, because we all love wisdom, and the ploy comes to mind because ... (click for more)