Cleveland Chamber Presents ‘How To Win Customers, Reduce Lost Sales’ Seminar

Thursday, February 14, 2013
Bill Drury
Bill Drury

The Cleveland/Bradley Chamber of Commerce is presenting a workshop designed to create A Passion for Service among employees and help build positive customer relationships.  Bill Drury will present “How to Win Customers and Reduce Lost Sales” in two identical customer-service seminars on Tuesday, March 5.

“Bill Drury has a proven track record for motivating and inspiring those employees who meet and greet the public every day,” Bernadette Douglas,Cleveland/Bradley Chamber of Commerce executive vice president, said. “He is noted for his enthusiastic and fun presentations, and we believe he will enhance our business community’s ability to compete in the changing business world.” 

Mr. Drury, a registered member of the National Speakers Association, has received rave reviews from over 400 of the Fortune 500 companies and thousands of small businesses. Since beginning his professional speaking career in 1985 with the Zig Ziglar Corporation, he has delivered over 2,000 keynotes, workshops or presentations. Noted for his humor, he has proven to be one of the most effective and entertaining speakers in the industry, officials said.

Presented at the Chamber of Commerce Conference Center, the morning session is 8:30-11:30 a.m., and the afternoon session is 1-4 p.m. Subject matter will include how to stay motivated, making a great first impression, communicating respect to every customer—even the most difficult ones, overcoming stress and burnout, protecting your online reputation, and building company-wide urgency and focus. All attendees will receive a 30-page illustrated guide to better customer relations.  

“According to the National Retail Association, a 5-percent increase in customer retention can increase long-term profitability by as much as 85 percent,” Ms. Douglas reported.

“The Chamber of Commerce advocates shopping local,” she continued, “and to make sure consumers keep their business in Bradley County, we need to provide good customer service—whether in a retail establishment, for healthcare, for banking or insurance, or for any other business that involves repeat customers.”  

Early-bird cost for the seminar is $99 or $89 per person for five or more attendees. After Feb. 25 registration is $109 per person and $99 for five or more. Cost for nonmembers is $199. 

Call the Chamber of Commerce at 472-6587 to register or go online at www.clevelandchamber.com.



Former City Attorney Randy Nelson Goes On Disability Status

 By Order of the Tennessee Supreme Court entered February 17, 2017, the law license of Randall Lee Nelson was transferred to disability inactive status pursuant to Section 27.3 of Tennessee Supreme Court Rule 9. Mr. Nelson cannot practice law while on disability inactive status. He may return to the practice of law after reinstatement by the Tennessee Supreme Court ... (click for more)

Local Utilities Raise Awareness Of Utility Worker Imposters

Chattanooga Gas, EPB and Tennessee American Water officials will have a joint media event to share tips on how consumers can protect themselves from utility worker imposters and other utility-related scams. The event will take place on   Tuesday, February 21 at  10:30 a.m. in the  cul-de-sac in front of Tennessee Aquarium, 1  Broad Street. (click for more)

Man, Child Killed In Crash On Highway 136 In Walker County; 2nd Child Seriously Injured

A man and an unrestrained five-year-old child were killed when a vehicle went out of control on Highway 136 in Walker County on Saturday. A 10-year-old in the car was seriously injured. The driver was thrown from the van and was dead at the scene. The five-year-old was trapped in the vehicle and also died at the wreck site at Ponder Creek Road. The Georgia State Patrol ... (click for more)

2 People Shot After Domestic Dispute In Brainerd; Corey Moon Taken Into Custody On Saturday Night

Two people were shot during a domestic dispute in Brainerd late Friday night.   Chattanooga Police responded at 11:17 p.m. to the 4700 block of Rogers Road on a shooting. The following are the preliminary facts of that investigation.   Officers were able to locate two victims, Cortez Moon, 23, and Terri Dossett, 45, suffering from non-life threatening gunshot ... (click for more)

Rhonda Thurman: Speaking The Truth About CSLA - And Response

One parent called me a “Liar” during Thursday’s Facilities meeting. Others from CSLA have been a bit more creative saying that I spread “misinformation”, “falsehoods” and “spread inaccurate statements”. Then there were more descriptive terms- “arrogant”, “uninformed”, “unprofessional”- if these CSLA parents don’t stop, they are going to hurt my feelings. In this letter, I will attempt ... (click for more)

Roy Exum: Illegals Cost Us Billions

We learned over the weekend that John Kelly, our new Secretary of Homeland Security, has just prepared two strongly-worded memos that could greatly enhance federal authorities to detain and/or deport illegal immigrants both inside the United States and those caught at our borders. All rational United States citizens know we have a horrible problem with illegals – in 2010 the annual ... (click for more)