Cleveland Chamber Presents ‘How To Win Customers, Reduce Lost Sales’ Seminar

Thursday, February 14, 2013
Bill Drury
Bill Drury

The Cleveland/Bradley Chamber of Commerce is presenting a workshop designed to create A Passion for Service among employees and help build positive customer relationships.  Bill Drury will present “How to Win Customers and Reduce Lost Sales” in two identical customer-service seminars on Tuesday, March 5.

“Bill Drury has a proven track record for motivating and inspiring those employees who meet and greet the public every day,” Bernadette Douglas,Cleveland/Bradley Chamber of Commerce executive vice president, said. “He is noted for his enthusiastic and fun presentations, and we believe he will enhance our business community’s ability to compete in the changing business world.” 

Mr. Drury, a registered member of the National Speakers Association, has received rave reviews from over 400 of the Fortune 500 companies and thousands of small businesses. Since beginning his professional speaking career in 1985 with the Zig Ziglar Corporation, he has delivered over 2,000 keynotes, workshops or presentations. Noted for his humor, he has proven to be one of the most effective and entertaining speakers in the industry, officials said.

Presented at the Chamber of Commerce Conference Center, the morning session is 8:30-11:30 a.m., and the afternoon session is 1-4 p.m. Subject matter will include how to stay motivated, making a great first impression, communicating respect to every customer—even the most difficult ones, overcoming stress and burnout, protecting your online reputation, and building company-wide urgency and focus. All attendees will receive a 30-page illustrated guide to better customer relations.  

“According to the National Retail Association, a 5-percent increase in customer retention can increase long-term profitability by as much as 85 percent,” Ms. Douglas reported.

“The Chamber of Commerce advocates shopping local,” she continued, “and to make sure consumers keep their business in Bradley County, we need to provide good customer service—whether in a retail establishment, for healthcare, for banking or insurance, or for any other business that involves repeat customers.”  

Early-bird cost for the seminar is $99 or $89 per person for five or more attendees. After Feb. 25 registration is $109 per person and $99 for five or more. Cost for nonmembers is $199. 

Call the Chamber of Commerce at 472-6587 to register or go online at www.clevelandchamber.com.



Justin Robinson State Farm Celebrates Grand Opening Feb. 2

Justin Robinson State Farm will celebrate a grand opening with a ribbon cutting ceremony on Thursday, Feb. 2, at 11 a.m. at 1459 North Mack Smith Road.  The Chattanooga Area Chamber of Commerce will co-host this event with Justin Robinson State Farm.  Mr. Robinson said he has made it his life goal to serve the East Ridge and Chattanooga community with his ... (click for more)

BlueCross Taps Lawrence As Director of Ancillary, Behavioral Contracting

BlueCross BlueShield of Tennessee selected Scot Lawrence as director of ancillary and behavioral health contracting. In this role, Mr. Lawrence is responsible for defining and directing state-wide contracting strategies and negotiations for ancillary providers, including lab, home health, skilled nursing, and dialysis providers, as well as behavioral health providers such ... (click for more)

Jumoke Johnson, 23, And Christopher Woodard, 20, Shot And Killed On 12th Street; Vehicle Crashes Near Willow Street

Jumoke Johnson, 23, and Christopher Woodard, 20, were shot and killed in the 2100 block of E. 12th Street on Friday night. The vehicle in which the shooting victims were riding crashed, landing on another car near Willow Street. The people in the car that wrecked were dead when officers arrived. Police said the incident happened around 8:15 p.m. Police are looking for ... (click for more)

3 People Shot Early Saturday Morning On East 3rd Street

Three people were shot on East 3rd Street early Saturday morning. They were identified as Countess Clemons, 24, Kezia Jackson, 23, and Dutchess Lykes, 26.   The Chattanooga Police Department responded at 2:40 a.m. to a person(s) shot call at a local hospital. All three victims were transported to the hospital via a personally-owned vehicle.   All three ... (click for more)

A Light Rain Began To Fall

Around noon Friday, Jan. 20, 2017, Donald J. Trump was sworn in as the 45th President of the most powerful nation on Earth after a long and sometimes bitter campaign where 17 GOP candidates of his own party and two of the opposing party competed for the honor.   Thousands rejoiced in the Washington D.C. streets while policemen who had come along with national guardsmen pushed ... (click for more)

Roy Exum: A Lady Remembers Rex

Kevin Roden sits on the City Council in Denton, Texas (think the Dallas-Fort Worth airport area in the northeastern part of the state) and he is gearing up to run for a third term this spring. He’s already got his website up and, while the election isn’t until April, he writes on his blog every now and then. Last month he let his wife take a turn at it, which brings us to yesterday’s ... (click for more)