Cleveland Chamber Presents ‘How To Win Customers, Reduce Lost Sales’ Seminar

Thursday, February 14, 2013
Bill Drury
Bill Drury

The Cleveland/Bradley Chamber of Commerce is presenting a workshop designed to create A Passion for Service among employees and help build positive customer relationships.  Bill Drury will present “How to Win Customers and Reduce Lost Sales” in two identical customer-service seminars on Tuesday, March 5.

“Bill Drury has a proven track record for motivating and inspiring those employees who meet and greet the public every day,” Bernadette Douglas,Cleveland/Bradley Chamber of Commerce executive vice president, said. “He is noted for his enthusiastic and fun presentations, and we believe he will enhance our business community’s ability to compete in the changing business world.” 

Mr. Drury, a registered member of the National Speakers Association, has received rave reviews from over 400 of the Fortune 500 companies and thousands of small businesses. Since beginning his professional speaking career in 1985 with the Zig Ziglar Corporation, he has delivered over 2,000 keynotes, workshops or presentations. Noted for his humor, he has proven to be one of the most effective and entertaining speakers in the industry, officials said.

Presented at the Chamber of Commerce Conference Center, the morning session is 8:30-11:30 a.m., and the afternoon session is 1-4 p.m. Subject matter will include how to stay motivated, making a great first impression, communicating respect to every customer—even the most difficult ones, overcoming stress and burnout, protecting your online reputation, and building company-wide urgency and focus. All attendees will receive a 30-page illustrated guide to better customer relations.  

“According to the National Retail Association, a 5-percent increase in customer retention can increase long-term profitability by as much as 85 percent,” Ms. Douglas reported.

“The Chamber of Commerce advocates shopping local,” she continued, “and to make sure consumers keep their business in Bradley County, we need to provide good customer service—whether in a retail establishment, for healthcare, for banking or insurance, or for any other business that involves repeat customers.”  

Early-bird cost for the seminar is $99 or $89 per person for five or more attendees. After Feb. 25 registration is $109 per person and $99 for five or more. Cost for nonmembers is $199. 

Call the Chamber of Commerce at 472-6587 to register or go online at www.clevelandchamber.com.



Michelle Consiglio-Young Joins Courts As Legislative Liaison, Assistant General Counsel

   Michelle Consiglio-Young has been named legislative liaison and assistant general counsel for the Tennessee Administrative Office of the Courts. In this role, she will be drafting and tracking legislation for the judiciary, following other proposed legislation, assisting members of the General Assembly with information about Tennessee courts, informing members of the ... (click for more)

Supreme Court Affirms Disability Award For Employee With High-Frequency Hearing Loss

The Tennessee Supreme Court has ruled that an employee is entitled to the full amount of workers’ compensation benefits awarded to him by a trial court. In  2009, Orville Lambdin retired from Goodyear Tire & Rubber Company where he had worked as a tire builder for over 35 years. He later sought workers’ compensation benefits based upon his loss of hearing. At trial, ... (click for more)

Chance Loftis Set To Be Freed From Jail After Jury Finds Him Guilty Of Only Misdemeanor Charge

Chance Loftis is set to be freed from jail on Monday after a Criminal Court jury on Friday afternoon found him guilty of only a minor charge. Instead of murder in the death of 46-year-old Donald Rogers, the jury in the courtroom of Judge Don Poole found him guilty of the lesser charge of reckless endangerment. He was found not guilty of aggravated animal cruelty in the beating ... (click for more)

1 Dies In House Fire In Rhea County

Rhea County Fire Department officials said one person died in an early-morning house fire on Saturday. The call came at about 6:30 a.m. The brick residence is on Fisher Road. S tate arson investigators were on their way. (click for more)

It's Time To Insure Tennessee - And Response

Tennessee has a problem.  What is the value of saving the lives of 1,000 Tennesseans each year? That is exactly what can be expected if 176,000 Tennesseans gain health insurance through Insure Tennessee. A New England Journal of Medicine study showed that expansion of Medicaid was associated with a 6% reduction in yearly mortality for people in the 34-65 age group. Statistically, ... (click for more)

Roy Exum: What About The Ashes?

I attended my fifth funeral in the month of January the other day and, while I wish a lot of my friends would hang around a little longer, I was amused by the conversation in the pew before the service began. The question was “ … then what do you do with the ashes?” More and more people are being cremated and asking their loved ones to scatter their ashes -- more properly called ... (click for more)