Chattanooga HomeServe Employee Wins 2013 Gold Stevie Award

Wednesday, February 27, 2013

HomeServe employee Joe Greco was presented with a Gold Stevie Award in the Front-Line Customer Service Professional of the Year- Business & Diversified Services category in the seventh annual Stevie Awards for Sales & Customer Service last night.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.

The awards were presented to honorees during a gala banquet on Monday, at the Paris Hotel in Las Vegas.  More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended. 

The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, at 8 p.m. 

More than 100 members of eight specialized judging committees determined Stevie Award placements from among the finalists during final judging this year.

“We are extremely proud of Joe Greco for his accomplishment in receiving the Gold Stevie for the Front-Line Customer Service Professional of the Year,” said Tom Rusin, chief executive officer of HomeServe. “We strive to provide world-class customer service and Joe reflects the caliber of our employees. It is a true honor for one of our own to be selected as a top recipient in a category with nominees representing companies from the US, India, and Japan.”

HomeServe takes the worry out of home emergencies by offering homeowners plumbing, electrical and HVAC service plans to protect them from costly and unexpected home repairs, while also providing qualified service contractors to make the repairs. HomeServe works with 32 of the nation’s leading water, gas, and electrical utilities to offer customer service plans and in select areas, provides service plans directly to homeowners under the HomeServe USA brand.

Joe Greco is a customer service and sales agent out of the HomeServe Chattanooga contact center and joined the company in November of 2011.  During his tenure, Mr. Greco has exceeded his goals while maintaining an average quality rating of 99.31% on screened calls against an extensive compliance and customer service screening criteria.

“From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet,” said Michael Gallagher, president and founder of the Stevie Awards.  “Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year’s Stevie Award winners are truly deserving.”


GeorgiaBEST Implemented At Georgia Northwestern

State Labor Commissioner Mark Butler announced that Georgia Northwestern Technical College (GNTC) in Rome has become the first institution of higher learning in Georgia to offer GeorgiaBEST, the Georgia Department of Labor’s (GDOL) initiative that teaches workplace soft skills. “I commend President Pete McDonald for recognizing the need to incorporate soft skills training ... (click for more)

Chattanooga Business Calendar Oct. 25 - Nov. 1

MO/27 Get a Job -- Tyner High School 10:17 a.m. to 3:55 p.m. Tyner High School: 6836 Tyner Rd. Get A Job instructs 10th graders on the finer points of interviewing skills, completing job applications, dressing for success and other topics of importance for the 21st century workforce.  Community volunteers are needed to assist with this event.  Please contact ... (click for more)

Man Shot At Apartments On Tunnel Boulevard Wednesday Afternoon, Then 2 Juveniles Shot At Rec Center On Oakwood Drive With Suspects In Custody

Chattanooga police officers responded to the apartment buildings at 404 Tunnel Blvd. Wednesday at 1:21 p.m., where residents say they heard multiple shots fired.  Witnesses said they saw multiple suspects fleeing the scene on foot behind the complex.  The male victim was taken to a local hospital for life threatening gunshot wounds.  Later Wednesday, ... (click for more)

Several Arrested Outside Erlanger Hospital When Crowd Gathers After Woodlawn Shooting

Several people were arrested Monday night outside Erlanger Hospital after a crowd gathered and clashed with police. The crowd included family and friends of 20-year-old Apprentice Berry, who was shot multiple times and killed earlier Monday night at the Woodlawn Apartments on Wilson Street. Erlanger officials said the group gathered at the emergency room, but were later moved ... (click for more)

Chattanooga Has Lost Its Most Popular Citizen - Luther Masingill - And Response

Chattanooga has lost its most popular citizen – Luther Masingill. Although we are saddened we cherish the memories.  All of us have a Luther story.  Mine is the first time I met Luther.  This was before TV and all of Chattanooga listened to Luther on the radio.  I was 12-years-old.  Some of my buddies and I had gone to the State Theater in downtown ... (click for more)

Roy Exum: The Policeman’s Prayer

Every year, when the Law Enforcement Foundation of Greater Chattanooga holds its annual luncheon, it is one of the most heartening displays of what America really believes, down deep inside. The most prominent and influential leaders in the community – well over 1,000 -- gather to pay tribute and pledge their support to our heroes in blue who are unfaltering in their devotion, service ... (click for more)