Chattanooga HomeServe Employee Wins 2013 Gold Stevie Award

Wednesday, February 27, 2013

HomeServe employee Joe Greco was presented with a Gold Stevie Award in the Front-Line Customer Service Professional of the Year- Business & Diversified Services category in the seventh annual Stevie Awards for Sales & Customer Service last night.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.

The awards were presented to honorees during a gala banquet on Monday, at the Paris Hotel in Las Vegas.  More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended. 

The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, at 8 p.m. 

More than 100 members of eight specialized judging committees determined Stevie Award placements from among the finalists during final judging this year.

“We are extremely proud of Joe Greco for his accomplishment in receiving the Gold Stevie for the Front-Line Customer Service Professional of the Year,” said Tom Rusin, chief executive officer of HomeServe. “We strive to provide world-class customer service and Joe reflects the caliber of our employees. It is a true honor for one of our own to be selected as a top recipient in a category with nominees representing companies from the US, India, and Japan.”

HomeServe takes the worry out of home emergencies by offering homeowners plumbing, electrical and HVAC service plans to protect them from costly and unexpected home repairs, while also providing qualified service contractors to make the repairs. HomeServe works with 32 of the nation’s leading water, gas, and electrical utilities to offer customer service plans and in select areas, provides service plans directly to homeowners under the HomeServe USA brand.

Joe Greco is a customer service and sales agent out of the HomeServe Chattanooga contact center and joined the company in November of 2011.  During his tenure, Mr. Greco has exceeded his goals while maintaining an average quality rating of 99.31% on screened calls against an extensive compliance and customer service screening criteria.

“From our perspective this was the most successful Stevie Awards for Sales & Customer Service yet,” said Michael Gallagher, president and founder of the Stevie Awards.  “Not just because of the increase in the number and variety of entries, but in the extraordinary quality of the entries. Judges have told me how impressed they were with the success stories they reviewed this year. All of this year’s Stevie Award winners are truly deserving.”

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