Some Modifications Made On Sewer Bill Payments

Thursday, February 7, 2013

City officials said Thursday that some modifications have been made on sewer bill payments to a California firm after an outcry of complaints.

The city and county contracted with the firm after Tennessee American Water Company quit including the sewer bill with the water bill.

Richard Beeland of the mayor's office said, "In response to numerous concerns expressed by City of Chattanooga, WWTA, and city of Rossville sanitary sewer system users relating to new billing payment methods and convenience fees associated with payment, the following changes have been implemented:

1.

Going forward there will not be a $3.00 fee per month for recurring payments via echeck.

2. Anyone that is currently on the recurring payment program via echecks will not have to pay a $3.00 recurring fee; anyone charged the $3.00 fee will receive a $3.00 credit to their account.

3. ENCO, the billing service contractor, will reprint the back of all bills to reflect the elimination/removal of the $3.00 fee for the recurring bank draft made via echeck. (after the existing stock is used) However the front of the invoice will include a note that states - there is not a $3.00 fee for payments fee via echeck. There will still be a $3.00 fee for all online, all IVR operator assisted payments and recurring payments via credit cards.

4. The issue of the, “less than 15 days notice from the bill date,” has been resolved. Going forward, ENCO will always have a due date of 15 days from the day the bills are mailed - which is consistent with other utility payments.

5. If you pay at a payment center such as Walmart you will pay a transaction fee to the processor for making a payment. At this point in time these payment centers only take debit cards or cash and no checks or credit card. This was not a change. Please allow 3 business days for these payments to post to your sewer billing account

6. There is no fee for mailing in payments with a check or a bank bill pay check initiated by the customer; please do not mail cash.

Thank you for your feedback and patience as we work through this change in your City of Chattanooga sewer billing method. Should you have any questions about your bill, please call 3-1-1 (425-6311).

 


Get Emailed Headlines From Chattanoogan.com; Like Us On Facebook, Twitter For Instant News

We send out headlines each day of the latest Chattanooga news. Our news headlines have links that take you to the stories with a click. We also send out special emails if there is a highly significant local news story breaking so you will be aware of it quickly. To be added to the email headline list, just email us at news@chattanoogan.com In addition, like us on Facebook ... (click for more)

Cleveland Officials Getting Impatient With Joe V. Williams On Fixing 2 Old Downtown Buildings

Cleveland officials indicated they are getting impatient with Joe V. Williams regarding progress on rehabbing two old downtown buildings. A section of one of them - the former female academy near the Lee University campus - dates to 1854. The other is the old Hardwick Clothier building across from police headquarters and just down from City Hall. Jonathan Jobe, who heads ... (click for more)

Do Something To Protect Our Children

It is unconscionable in this day and age that these children had to exist in such deplorable conditions and that an innocent baby suffered and died alone in a locked car.  Yes, there is blame and accountability considering this family had child neglect charges filed a few years ago (that were apparently dropped and expunged) and a large part of the responsibility should ... (click for more)

Roy Exum: Not Many Know This

The best story of the summer – by far – came out of Panama City over the Fourth of July weekend when over 80 total strangers on a Panama City beach responded to screams. Two boys, ages 14 and 11, were caught in a rip tide and all of these “angels” quickly formed a human chain -- over 80 people with their arms locked -- to stretch out in the water, reach those kids and tug them out ... (click for more)

Lookouts Rally Falls Short In Sunday's 6-4 Loss At Mobile

MOBILE, Ala.  -- Sherman Johnson hit a two-run double in the second inning, and Alberto Triunfel singled three times as the Mobile BayBears topped the Chattanooga Lookouts 6-4 on Sunday.  Trailing 6-1, the Lookouts rallied for three runs in the eighth inning but that would be all for the night. Lookouts starting pitcher Felix Jorge (8-2) was shelled for the second ... (click for more)

Thompson, Bell Win Scenic City Scorcher Race

Saturday was another record-breaking day for runners in Chattanooga and we aren’t talking about the heat and humidity. It was the third-annual Scenic City Scorcher two-mile race held in flat and fast Heritage Landing where 48 of the 120 participants broke a Tennessee state record for their particular age. Christian Thompson was the overall winner for the second-straight year ... (click for more)