Some Modifications Made On Sewer Bill Payments

Thursday, February 7, 2013

City officials said Thursday that some modifications have been made on sewer bill payments to a California firm after an outcry of complaints.

The city and county contracted with the firm after Tennessee American Water Company quit including the sewer bill with the water bill.

Richard Beeland of the mayor's office said, "In response to numerous concerns expressed by City of Chattanooga, WWTA, and city of Rossville sanitary sewer system users relating to new billing payment methods and convenience fees associated with payment, the following changes have been implemented:

1.

Going forward there will not be a $3.00 fee per month for recurring payments via echeck.

2. Anyone that is currently on the recurring payment program via echecks will not have to pay a $3.00 recurring fee; anyone charged the $3.00 fee will receive a $3.00 credit to their account.

3. ENCO, the billing service contractor, will reprint the back of all bills to reflect the elimination/removal of the $3.00 fee for the recurring bank draft made via echeck. (after the existing stock is used) However the front of the invoice will include a note that states - there is not a $3.00 fee for payments fee via echeck. There will still be a $3.00 fee for all online, all IVR operator assisted payments and recurring payments via credit cards.

4. The issue of the, “less than 15 days notice from the bill date,” has been resolved. Going forward, ENCO will always have a due date of 15 days from the day the bills are mailed - which is consistent with other utility payments.

5. If you pay at a payment center such as Walmart you will pay a transaction fee to the processor for making a payment. At this point in time these payment centers only take debit cards or cash and no checks or credit card. This was not a change. Please allow 3 business days for these payments to post to your sewer billing account

6. There is no fee for mailing in payments with a check or a bank bill pay check initiated by the customer; please do not mail cash.

Thank you for your feedback and patience as we work through this change in your City of Chattanooga sewer billing method. Should you have any questions about your bill, please call 3-1-1 (425-6311).

 


Latest Hamilton County Jail Booking Report

Here is the latest jail booking report from Hamilton County: BAKER, ROBERT DAVID  1155 RIDGEHILL ROAD GOODLETSVILLE, 37072  Age at Arrest: 58 years old Arresting Agency: Collegedale Booked for Previous Charges or Other Reason(s) --- BARNES, ANTHONY LOGAN  3053 BURNING BUSH RD RINGGOLD, 30736  Age at Arrest: 21 years old Arresting Agency: ... (click for more)

TBI Arrests Woman In Death Of Pregnant Mother Of Her Grandchild

A joint investigation by Special Agents with the Tennessee Bureau of Investigation and the Greene County Sheriff’s Office has resulted in the indictment of an Afton woman for killing a pregnant woman.   Last Aug. 21 st , at the request of 3rd District Attorney General Dan Armstrong, TBI special agents joined the Greene County Sheriff’s Office in investigating the ... (click for more)

Repeal Obamacare, Congressman Fleischmann - And Response

Chuck: I'm writing to express my strong opposition to the plan that is being rolled out by Paul Ryan to replace Obamacare. And as I'm writing this, I'm remembering all the times you and all of your Republican colleagues over the last six years campaigned on REPEALING  Obamacare and used that call to action as the basis for your reelection. And I'm also remembering the ... (click for more)

Roy Exum: You, The Bald-Headed Lady

You were wearing a pretty sweat shirt and blue jeans when I saw you outside the Infusion Center at Erlanger Hospital on Wednesday. You were the one who was nearly bald and I was the guy you greeted with a huge smile as we said hello in passing. You reminded me exactly of my brother Franklin. Years ago when chemotherapy began to rob him of his hair, Franklin was pretty devastated ... (click for more)

'Canes Bounce Back With 8-7 Win Versus Trojans

Soddy-Daisy one-hit East Hamilton on Monday in a 6-2 win. The Hurricanes gathered for a little chat after the game, and discussed their plight more before Tuesday’s batting practice. Apparently, a few words went a long way toward yanking the ‘Canes out of a slump starting the season. “The players and coaches talked after Monday’s game and we got some things ... (click for more)

Jones Sends Vols Through First Spring Practice Session

KNOXVILLE, Tenn. --  Tennessee took the field for the first of 15 spring practices on Tuesday , putting in two hours of work in helmets and shorts at Haslam Field. "I liked the energy. I liked our approach," said Vols coach Butch Jones after Tuesday's workout. "Everyone was trying to lead. That gets back to everyone can lead in their own way, shape and ... (click for more)