Some Modifications Made On Sewer Bill Payments

Thursday, February 7, 2013

City officials said Thursday that some modifications have been made on sewer bill payments to a California firm after an outcry of complaints.

The city and county contracted with the firm after Tennessee American Water Company quit including the sewer bill with the water bill.

Richard Beeland of the mayor's office said, "In response to numerous concerns expressed by City of Chattanooga, WWTA, and city of Rossville sanitary sewer system users relating to new billing payment methods and convenience fees associated with payment, the following changes have been implemented:

1.

Going forward there will not be a $3.00 fee per month for recurring payments via echeck.

2. Anyone that is currently on the recurring payment program via echecks will not have to pay a $3.00 recurring fee; anyone charged the $3.00 fee will receive a $3.00 credit to their account.

3. ENCO, the billing service contractor, will reprint the back of all bills to reflect the elimination/removal of the $3.00 fee for the recurring bank draft made via echeck. (after the existing stock is used) However the front of the invoice will include a note that states - there is not a $3.00 fee for payments fee via echeck. There will still be a $3.00 fee for all online, all IVR operator assisted payments and recurring payments via credit cards.

4. The issue of the, “less than 15 days notice from the bill date,” has been resolved. Going forward, ENCO will always have a due date of 15 days from the day the bills are mailed - which is consistent with other utility payments.

5. If you pay at a payment center such as Walmart you will pay a transaction fee to the processor for making a payment. At this point in time these payment centers only take debit cards or cash and no checks or credit card. This was not a change. Please allow 3 business days for these payments to post to your sewer billing account

6. There is no fee for mailing in payments with a check or a bank bill pay check initiated by the customer; please do not mail cash.

Thank you for your feedback and patience as we work through this change in your City of Chattanooga sewer billing method. Should you have any questions about your bill, please call 3-1-1 (425-6311).

 


Dalton Police Department To Assist Norfolk Southern Police With Trespasser Abatement

The Dalton Police Department will be assisting the Norfolk Southern Police Department with a trespasser abatement initiative on Wednesday and Thursday.  The effort in Dalton is one of six such initiatives that the NSPD is planning in different areas of the country. The program is intended to raise awareness of the dangers of trespassing on railroad property and reduce instances ... (click for more)

April Swafford Sought For Questioning In Criminal Financial Investigation

Detective Matt Jenkins, investigator with the Criminal Investigations Division of the Cleveland Police Department, is working a large scale financial investigation involving criminal simulation, hacking of business and personal bank checking accounts. April Swafford, 27, is wanted for questioning regarding this investigation. If Ms. Swafford has contacted anyone on ... (click for more)

Tennessee Deserves Better Health Reform

Tennessee needs health care reform. Expanding Medicaid under the Affordable Care Act, or "Obamacare," was not the best solution for Tennesseans. That is why the vast majority of Tennessee legislators never publicly supported the plan defeated in a special legislative session in February.   It is important to distinguish health care from health insurance. As one physician ... (click for more)

Roy Exum: Our Insult To Israel

I am deeply saddened that over two dozen members of Congress – all Democrats – will be boycotting a speech by Benjamin Netanyahu, the Prime Minister of Israel, when he speaks in Washington tonight. I am also offended that the President of the United States will not receive Netanyahu prior to the speech – a customary gesture on such occasions – because he claims it is too close to ... (click for more)

Tre Tiller's 22 Leads Central To Region 3-AA Basketball Championship

There just must be something about playing basketball at Chattanooga State that makes the Central Purple Pounders click. Especially when the opponent is the Brainerd Panthers. Facing Brainerd for the fifth time this season and second at Chattanooga State on Monday night, the Purple Pounders defeated the Panthers for the third time. The latest conquest may have ... (click for more)

Greater Chattanooga HOF: Chairman John Farr To Step Down Class of 2015 Induction Dinner is Tonight At Convention Center

For chairman Dr. John Farr, tonight’s annual Greater Chattanooga Sports Hall of Fame dinner is the close of his decade of strong leadership.   A hall of fame board member since 1993, Dr.Farr plans to continue to hold a seat on the board, but has decided to step down as chair.   “I have enjoyed my 10 years as chairman, but I think it is time to let someone else ... (click for more)