Hamilton County 911 Telecommunicators Cut Call Answering Time By 25 Percent

Monday, March 11, 2013

Last year, Hamilton County 911 telecommunicators were 25 percent faster in answering 911 calls than 2007 – the year before the Hamilton County 911 Emergency Communications District unified communications for almost every public safety response agency within the county.

John Stuermer, 911 director, said at a press conference that five years ago, 72.5 percent of 911 calls were answered within one ring and 2,000 calls were answered after more than 60 seconds.

In 2012, 96 percent of 911 calls were answered within one ring, and only four calls were answered after more than 60 seconds, he said.

Abandoned calls occur when the caller hangs up before a telecommunicator answers. In 2007, 41 percent of abandoned calls disconnected after more than one ring. 2,964 were abandoned after 3 rings while 454 callers disconnected after waiting more than 60 seconds for a telecommunicator to answer.

Mr. Stuermer said in 2012, only one percent of abandoned calls disconnected after one ring, officials said. Of those, only 15 were abandoned after three rings and no caller waited more than 60 seconds.

In total last year, 911 telecommunicators received 215,276 911 calls which make up only one third of the 625,000 requests for service they received. Telecommunicators tracked 466,441 civilian or responder requests and dispatched responders 279,713 times.

The Hamilton County 911 Emergency Communications District employs more than 130 telecommunicators, answering an average of 1,700 calls daily – 625,000 annually.  Telecommunicators also dispatch responders for all public safety response disciplines – law enforcement, fire and EMS – across 26 various agencies. Lookout Mountain, Soddy Daisy and UT-Chattanooga maintain stand-alone 911 call centers.

Latest Hamilton County Jail Booking Report

Here is the latest jail booking report from Hamilton County: AARON, BRANDON LEE  1623 PERIGMORE EAST RIDGE, 37343  Age at Arrest: 18 years old Arresting Agency: Hamilton County Booked for Previous Charges or Other Reason(s) --- ARNOLD, GREGORY ANDREW  1612 JOINER RD CHATTANOOGA, 37421  Age at Arrest: 26 years old Arresting Agency: Red Bank ... (click for more)

Missing HCSO K-9 Located Safe And Sound

A missing Hamilton County Sheriff’s Office K-9 was found safe and sound on Thursday. It was noted by deputies, that she was very anxious to get back to her handler and family.  K-9 Deputy Kada, a 50-pound, female Dutch Shepherd went missing late Thursday afternoon from her handler's residence in East Ridge. It is believed she may have traveled as far as the Belvoir or Marlboro, ... (click for more)

Regulations As A Whole On Signal Mountain

A few years ago I was flying over Chattanooga on my way to Atlanta.  The sun had just come up and I enjoyed picking out Signal Mountain’s location, on Walden’s Ridge, in the morning light.  What was amazing was that I could not tell that a town existed under the tree canopy.  I hope that the same can be said 10, 20, or even 50 years from now.  During last ... (click for more)

Roy Exum: We Must Learn To Tell

On July 4th of this year, FBI agents – acting on a tip -- arrested Alexander Ciccolo, a 23-year-old with known mental problems, as he carried a duffel bag full of automatic-attack weapons. Moments before, he had bought the illegal firearms from an undercover informant outside of Boston. As agents later scoured his apartment, they found bomb-making equipment including a pressure ... (click for more)

Healthy Silverdale Takes Down Grace For 5-1A Volleyball Title

With season-long injuries healed and a full contingent of players available, Silverdale Baptist Academy completed a run for the District 5-1A volleyball tournament championship by sweeping Grace Baptist Academy, 3-0, on Thursday. The game scores were 25-22, 25-20 and 25-18. The host Lady Seahawks advance to the Region 3-1A tournament on Monday at Sale Creek and will play ... (click for more)

Signal Mountain Wins 7-AA Volleyball Over Notre Dame

Notre Dame and Signal Mountain seem to bring out the best in each other, at least when the sport is volleyball. These were the top two teams in District 7-AA this fall.  Signal got the top seed based on its 3-0 win at Notre Dame after the Lady Irish had taken a 3-1 match at Signal early in the season. But with all the chips on the line for the 7-AA tournament championship, ... (click for more)