Hamilton County 911 Telecommunicators Cut Call Answering Time By 25 Percent

Monday, March 11, 2013

Last year, Hamilton County 911 telecommunicators were 25 percent faster in answering 911 calls than 2007 – the year before the Hamilton County 911 Emergency Communications District unified communications for almost every public safety response agency within the county.

John Stuermer, 911 director, said at a press conference that five years ago, 72.5 percent of 911 calls were answered within one ring and 2,000 calls were answered after more than 60 seconds.

In 2012, 96 percent of 911 calls were answered within one ring, and only four calls were answered after more than 60 seconds, he said.

Abandoned calls occur when the caller hangs up before a telecommunicator answers. In 2007, 41 percent of abandoned calls disconnected after more than one ring. 2,964 were abandoned after 3 rings while 454 callers disconnected after waiting more than 60 seconds for a telecommunicator to answer.

Mr. Stuermer said in 2012, only one percent of abandoned calls disconnected after one ring, officials said. Of those, only 15 were abandoned after three rings and no caller waited more than 60 seconds.

In total last year, 911 telecommunicators received 215,276 911 calls which make up only one third of the 625,000 requests for service they received. Telecommunicators tracked 466,441 civilian or responder requests and dispatched responders 279,713 times.

The Hamilton County 911 Emergency Communications District employs more than 130 telecommunicators, answering an average of 1,700 calls daily – 625,000 annually.  Telecommunicators also dispatch responders for all public safety response disciplines – law enforcement, fire and EMS – across 26 various agencies. Lookout Mountain, Soddy Daisy and UT-Chattanooga maintain stand-alone 911 call centers.



Kedarrian Higgins Arrested After SWAT Team Called Out In East Ridge

East Ridge Police on Wednesday arrested Kedarrian Higgins after a SWAT team was called out. Police responded to 3211 Blackhawk Trail on a report of an aggravated domestic assault. Edlicia Oattes reported that her son had attempted to strike her in the face with a pipe, then physically assaulted her. Higgins went back into the house before police arrived. He would not ... (click for more)

Police Blotter: Man Sends $1,200 In Gift Cards To Internet Scammer For "Sick Grandma"; Woman Described As Frequent Shoplifter Tries To Leave Kohl's With New Underwear On

A man on Noah Reid Road said he was scammed by an unknown suspect over the Internet. He said he put an ad onto Craig's list for a girlfriend and had someone who claimed to be a woman start talking with him. The suspect stated her name was Lyola Madge Payne Bair and she was 33. She said she lived in Chattanooga at the Meridian Apartments but did not know the apartment number. The ... (click for more)

Trump - And Response

Hardly a day, even a moment, goes by when some news flash appears sharing what  Trump  said or did. Not catchy and cute as we might feel when we see the baby turn over for the first time or say Da, da. Instead, this grown man and our president defies child cooing and smiling and instead frowns amid growing anger that we voted for this man, a grown up not quite potty-trained.  ... (click for more)

Roy Exum: New Schools On Agenda

Hamilton County School Superintendent Bryan Johnson confirmed on Wednesday that a plan for several new public schools will be included on Thursday night’s School Board agenda. Hamilton County has fallen woefully behind other metro school districts in the state and, with an estimated $340 million in deferred repairs, upgrading facilities - that now average over 40 years old - was ... (click for more)

Signal Mountain Hits One Last Bump In The Road At State Volleyball

MURFREESBORO, Tenn. – It’s not like Signal Mountain hasn’t been down this bumpy road before. Despite the obstacles created by losing early in the TSSAA state volleyball tournament, the Lady Eagles have proven to be cautious, but relentless drivers on a path back to title contention twice before. They’re on the same course this October. After losing to Knox Catholic ... (click for more)

Baylor Advances To State Final; Sale Creek Ousted

MURFREESBORO, Tenn. – The Baylor Lady Red Raiders are one win away from another D-II Class AA state volleyball championship. Facing the Brentwood Academy Lady Eagles for the third time this season here at Blackman High School Wednesday morning in the winner’s bracket final, Baylor was able to advance by winning in four sets, but it was a battle for the ages where two really good ... (click for more)