To address how to survive encounters with troublesome customers and colleagues, the Women’s Council of the Cleveland/Bradley Chamber of Commerce will present a program on “Dealing With Difficult People.”
Officials said, "Some people go to extraordinary lengths to be difficult. Unfortunately, these difficult people—be they co-workers, bosses or customers—face us constantly. The way we handle them can affect our job, our advancement and even our health."
Presenter Sandi Kramer will offer tips for coping with these problematic relationships on Monday, April 22, in a 12-1:15 p.m. lunch-and-learn presentation at the Chamber of Commerce.
Ms. Kramer is a successful business owner, life coach, motivational speaker, author, entrepreneur, wife, mother and teacher.
“Sandi deals with people from all walks of life and in many life situations,” Ann Marie Brewer, Women’s Council chairman, said. “Her diverse experience with people makes her an ideal speaker for this session.”
During the session, Ms. Kramer will discuss how to deal with difficult people by discovering M&M’s, determining if you are a PR person or BS person and using the KISS method.
“And if all else fails, sometimes you have to hush up and listen,” Ms. Kramer said with a smile.
“All women and men are invited to participate in our Women’s Council sessions,” Bernadette Douglas, executive vice president for the Chamber of Commerce, said. “We encourage you join us for this opportunity to network and to learn about how you can deal with those people in your life who are just difficult to deal with.”
The cost of the “Dealing With Difficult People” session is $15 for Chamber members and $25 for non-members and includes a buffet luncheon. To register, call 423 472-6587 by noon on Thursday, April 18. Chamber members also may register online at the community calendar at www.clevelandchamber.com.