TN Department Of Safety Announces Decrease In Drivers License Wait Time

Thursday, July 18, 2013

The Tennessee Department of Safety and Homeland Security announced that the average wait time at state driver services centers has decreased so far this year compared to 2012. 

The average wait time from January 1 – June 30 at centers statewide, excluding reinstatement centers, fell from 34 minutes in 2012 to 31.

5 minutes in 2013. There was a slight increase, however, from the first quarter of 2013 in which the average wait time was 30.5 minutes compared to the second quarter when the wait time averaged 32 minutes.

The decrease in wait time for the first six months happened while the number of statewide transactions at driver services centers increased. Driver license examiners served 621,405 customers from January 1 – June 30, 2012.  In the first six months of 2013, the number of customers grew to 626,211. 

“We are monitoring these figures very closely. Reducing the wait time at our driver service centers is a priority so when we experience an increase we act immediately to identify the reasons,” Commissioner Bill Gibbons said. 

Gibbons attributed the increase in the second quarter of 2013 in part to the increase in handgun carry permit applications as well as the installation of new equipment. 

During the first six months of 2013, the department accepted 86,334 handgun carry permit applications at driver services centers, compared to 40,503 applications accepted during the first six months of 2012. That is an increase of 113 percent. 

The department continues to install new equipment and software at all driver services centers in preparation for a new central issuance process of issuing driver licenses. While this new process is expected to help reduce wait times in the future, the installation of the equipment is causing some delays. 

The Driver Services Division is also in the process of hiring additional part-time employees to help the centers at peak hours. Funding for the positions was appropriated in the current state budget. 

“The new equipment and additional staff should help us in the long term provide better and more efficient service to our customers,” Mr. Gibbons noted.

 


Kim Kauffman Speaks On Photography April 26

Kim Kauffman will discuss cameraless and filmless image technique at River Gallery.  The presentation and artist talk will be Saturday, April 26, from 11 a.m.-4 p.m. (click for more)

Practically Perfect Sale Is At Camp Jordan May 3-10

The Practically Perfect fashion and home decor consignment sale returns for its third year to Camp Jordan in East Ridge. The sale starts Saturday, May 3, and runs through Saturday, May 10. The hours will be Saturday and Sunday, May 3-4, 12-7 p.m.; Monday, May 5, 10 a.m.-7 p.m.; Tuesday, May 6, 10 a.m.-5 p.m.; Wednesday and Thursday, May 7-8, 10 a.m.-7 p.m.; Friday May 9, 10 a.m.-5 ... (click for more)

City Applies For $27 Million Federal Grant On $52 Million Wilcox Tunnel Project

The city is applying for a $27 million federal TIGER 6 grant for a $52 million complete reworking of the narrow Wilcox Tunnel through Missionary Ridge. The project would leave the current tunnel in place for westbound traffic with a single lane and build a new two-lane tunnel for eastbound traffic. There would be an emergency egress cross passage between the two. Final ... (click for more)

NAACP Recommends Staying Away From Planned Protest By Neo-Nazi Group

The president of the Chattanooga Chapter of the NAACP, urged local residents to stay away from a planned rally here by the Nationalist Socialist Movement in August. James R. Mapp said the group seeks to provoke incidents and said counter-protests could lead to problems. Mr. Mapp said, "On April 8th, 2014, reports surfaced throughout the Chattanooga-Hamilton County region that ... (click for more)

State Moving Forward In Educational Improvements

The State Collaborative on Reforming Education released the following statement from President and CEO Jamie Woodson regarding the 2014 legislative session in Tennessee and HB1549/SB1835, which passed the General Assembly Thursday: After a year of extensive public and legislative conversation regarding higher academic standards and related strategies to improve student learning, ... (click for more)

Roy Exum: Some Really Funny Tweets

I am not on Twitter so I don’t tweet. Difficulties with my right hand don’t even allow me to text and when you blend in the fact I am now a bonafide senior citizen, it is ample reason for me to live a life where I am lacking in what otherwise might be achieved through social networking. Twitter has done real well without me. It is one of the 10 most visited websites in the world; ... (click for more)