TN Department Of Safety Announces Decrease In Drivers License Wait Time

Thursday, July 18, 2013

The Tennessee Department of Safety and Homeland Security announced that the average wait time at state driver services centers has decreased so far this year compared to 2012. 

The average wait time from January 1 – June 30 at centers statewide, excluding reinstatement centers, fell from 34 minutes in 2012 to 31.

5 minutes in 2013. There was a slight increase, however, from the first quarter of 2013 in which the average wait time was 30.5 minutes compared to the second quarter when the wait time averaged 32 minutes.

The decrease in wait time for the first six months happened while the number of statewide transactions at driver services centers increased. Driver license examiners served 621,405 customers from January 1 – June 30, 2012.  In the first six months of 2013, the number of customers grew to 626,211. 

“We are monitoring these figures very closely. Reducing the wait time at our driver service centers is a priority so when we experience an increase we act immediately to identify the reasons,” Commissioner Bill Gibbons said. 

Gibbons attributed the increase in the second quarter of 2013 in part to the increase in handgun carry permit applications as well as the installation of new equipment. 

During the first six months of 2013, the department accepted 86,334 handgun carry permit applications at driver services centers, compared to 40,503 applications accepted during the first six months of 2012. That is an increase of 113 percent. 

The department continues to install new equipment and software at all driver services centers in preparation for a new central issuance process of issuing driver licenses. While this new process is expected to help reduce wait times in the future, the installation of the equipment is causing some delays. 

The Driver Services Division is also in the process of hiring additional part-time employees to help the centers at peak hours. Funding for the positions was appropriated in the current state budget. 

“The new equipment and additional staff should help us in the long term provide better and more efficient service to our customers,” Mr. Gibbons noted.


Dade County And The Arts - In Defense of Ugliness

Growing up here in the Southeast, one of the things I heard over and over again whenever someone was being smartalecky, rude, off-color, or otherwise impolite, was that that person was “just being ugly.” I don't know if that is a particularly Southern take, or if it is a style of dismissiveness present in other parts of the country (or the world). What seemed to be true in ... (click for more)

New York Times Best Selling Author Ayelet Waldman Book Signing Set For Thursday At The Chattanooga Public Library

Friends of the  Chattanooga  Public Library  announces that Ayelet Waldman, New York Times Best Selling author  will be at the downtown Chattanooga Public Library, 1001 Broad Street,  Fourth Floor,  between  from  6:30-7:30 p.m.  on  Thursday .  Ayelet Waldman will be speaking about her writing process and her latest ... (click for more)

Gannett Buys Memphis Commercial Appeal, Knoxville News-Sentinel, Other Newspapers

The Memphis Commercial Appeal and the Knoxville News-Sentinel are among 15 daily newspapers acquired Wednesday by Gannett, which already owns the Nashville Tennessean. That leaves the Chattanooga Times Free Press as the only large daily print newspaper in Tennessee not owned by Gannett, which is also the parent of USA Today. The $280 million purchase from Milwaukee-based ... (click for more)

Haslam Stops By Chattanooga Volkswagen; Says Tennessee "Married" To Troubled Automaker; SUV Line Still Set To Go Forward

Tennessee Governor Bill Haslam spoke Wednesday after a mass team meeting with Volkswagen management and workers in an attempt to reassure Chattanoogans that local production is still on schedule and that his office still trusts that the Chattanooga plant is a solid long-term investment, despite the company's ongoing emissions scandal.   He said that legislation have ... (click for more)

Erlanger Settlement Understandable, But Disgusting

Re: Erlanger Reaches Settlement With Former CEO Understandable from a legal liability standpoint but disgusting non the less. Gus Bryan (click for more)

Roy Exum: An Unfortunate Sentence

There was a most unfortunate line in a recent email written to me and, in retrospect, I should not have included it in some examples of the huge response regarding the bicycle lanes now being installed on Broad Street. I’ll admit I misread the line because I feel certain I know what the writer was trying to convey. As a matter of fact, I received enough of an outcry I want to clarify ... (click for more)