Unemployment System Improvements To Expand Successful Online Applications

Tuesday, August 20, 2013

The Tennessee Department of Labor and Workforce Development is taking steps to improve online application for unemployment benefits.

Programming changes implemented this week are expected to allow more claimants to file online and reduce the number of calls to the state’s call center system. 

When claimants file for unemployment online, they are asked to select their previous employer from a drop-down menu. This menu was limited to only two employers, and when the employer was not listed, claimants were prompted to cancel the application and call the claims center.

System improvements now include all past employers within the eligibility period to successfully complete the application for unemployment. Employer information is still required to verify separation information and determine eligibility. 

“There are many changes coming in the next 12 months,” said Labor Commissioner Burns Phillips. “We are focusing on those most easily implemented first and are gaining momentum with every improvement made.”

In July the department completed another modification to the online application that will save applicants time when they have claims requiring contact with a customer service representative. 

For example, the system had a number of qualifying questions at the end of the online application. Answers to questions such as, Did you work in Tennessee during the last 18 months? could stop the claim and prompt the claimant to call the claim center for more information. These questions were moved to the front of the application to avoid claimants wasting time inputting information before being referred to the claims center, officials said.


Connect Marketing Hosts Free Lunch Seminar With Eric Buchanan

Connect Marketing will be hosting Eric Buchanan as he leads a free lunch seminar for local insurance agents at the DoubleTree Hotel Downtown on Thursday Aug. 7 at 11:30 a.m. The theme will be ‘Helping Insurance Agents Be a Hero to Their Clients’.  Mr. Buchanan is a local attorney who routinely speaks to insurance groups, HR professionals, and attorney associations around ... (click for more)

Derryberry Public Relations Opens Nashville Office

Derryberry Public Relations, a full service public and government relations firm headquartered in Chattanooga, has expanded and opened a Nashville office. The firm provides services including, but not limited to media relations, crisis communications, strategic planning, branding, marketing, special events and promotions. Heading up the Nashville office is Derryberry PR ... (click for more)

House Approves Expansion Of Chattanooga Veterans Affairs Clinic

The House of Representatives passed legislation Wednesday to authorize funding for a new lease and expanded Veterans Affairs clinic in Chattanooga. This veterans’ package has been approved by the House and Senate Conference Committee.  Rep. Chuck Fleischmann said, “I am proud to announce the legislation passed this afternoon will fund a new lease for a multi-specialty ... (click for more)

Cleveland City Council To Hold Special Meeting On Naming New City Judge

The Cleveland City Council will hold a special called meeting next Monday to consider an interim appointment of a city judge. It will be at 11:45 a.m. at the City Council’s regular meeting place in the Cleveland Municipal Building, 190 Church Street, NE. The council will also establish the process for application for city judge. Longtime City Judge Bill Moss died July ... (click for more)

Curtis Adams: Beck, Mackey Should Be Considered For County Commission Leadership

Just think about this;  a person highly qualified applying for a job.  As he is just about finished filling out his papers for his interview, he sees at the bottom there is a place for him to check Democrat or Republican.  He would think, “if I mark the wrong one I may not get the job.” Being a real leader requires honesty, integrity, and, most importantly, fairness. ... (click for more)

Roy Exum: Mark’s 50th Anniversary Toast

In the new book that celebrates the first 50 years of baseball’s Southern League, its splendid author Mark McCarter recalls that very early in his career as a sports writer, he was riding with his boss somewhere and mentioned that if the legendary Allan Morris ever needed help covering the Chattanooga Lookouts that he’d love to help. Today, as he looks back, he ruefully adds, “I ... (click for more)