Unemployment System Improvements To Expand Successful Online Applications

Tuesday, August 20, 2013

The Tennessee Department of Labor and Workforce Development is taking steps to improve online application for unemployment benefits.

Programming changes implemented this week are expected to allow more claimants to file online and reduce the number of calls to the state’s call center system. 

When claimants file for unemployment online, they are asked to select their previous employer from a drop-down menu. This menu was limited to only two employers, and when the employer was not listed, claimants were prompted to cancel the application and call the claims center.

System improvements now include all past employers within the eligibility period to successfully complete the application for unemployment. Employer information is still required to verify separation information and determine eligibility. 

“There are many changes coming in the next 12 months,” said Labor Commissioner Burns Phillips. “We are focusing on those most easily implemented first and are gaining momentum with every improvement made.”

In July the department completed another modification to the online application that will save applicants time when they have claims requiring contact with a customer service representative. 

For example, the system had a number of qualifying questions at the end of the online application. Answers to questions such as, Did you work in Tennessee during the last 18 months? could stop the claim and prompt the claimant to call the claim center for more information. These questions were moved to the front of the application to avoid claimants wasting time inputting information before being referred to the claims center, officials said.


Local Vapor Store Expands; Creates Premium Chattanooga-Inspired EJuices

After opening on June 12, the locally-owned Chattanooga Vapor Company has continued to thrive at its North Shore locations off of Frazier Avenue and in Soddy Daisy, at the corner of Dayton and Thrasher Pike. No matter where one falls within the company’s three-step process, they ensure each individual’s needs are met. Its focus on helping people quit smoking and using tobaccos is ... (click for more)

HTI Employment Solutions Job Fair Draws Over 500 Applicants And Counting

HTI Employment Solutions is holding its first job fair in Chattanooga on Thursday, from 10 a.m.-7 p.m.   at Embassy Suites Hotel at 2321 Lifestyle Way near Hamilton Place Mall. The company was awarded the bid to staff 300 positions created by Tier 1 Automotive Supplier and will staff ... (click for more)

Bradley County Police Investigating Shooting

The Bradley County Sheriff’s Office is investigating a shooting that occurred in the area of Georgetown Road.  A BCSO officer was waved down at the intersection of 25 th Street and Peerless Road by the driver of a vehicle who told the officer a gunshot victim was inside. The officer followed the car to SkyRidge Medical Center. Several people soon arrived at the ... (click for more)

Police Investigating An Armed Robbery On Friday Night At UTC

UTC Police are investigating with the Chattanooga City Police an armed robbery in Lot 4 near Boling Apartments on Friday night. The suspects are described as two black men.  One was six feet tall, wearing a navy jacket, with medium skin tone and short hair.  The other suspect was reported to be 5’ 7”, wearing blue jeans and a long white T-shirt. The second suspect ... (click for more)

Don't Allow Us To Be Overrun By People Who Do Not Belong Here - And Response (6)

Thank you, Senator Corker, for your clear, concise evaluation of the president's attempt to bypass Congress and personally and independently establish national policy that violates our current immigration laws.   Our long-standing failure to enforce our laws to control illegal immigration across our southern border has made this country less safe and ... (click for more)

Roy Exum: Our Tubman Goat-Roping

Every spring there comes a bright day on the ranch when the straw-boss decrees a goat-roping should take place. What really happens is the veteran cowboys arm the greenhorns with some lariats late in the afternoon and take them to the pen that holds some Billy goats. This is before they get into bigger beasts -- horses and cattle – yet what appears to be easy most certainly is not. ... (click for more)