Unemployment System Improvements To Expand Successful Online Applications

Tuesday, August 20, 2013

The Tennessee Department of Labor and Workforce Development is taking steps to improve online application for unemployment benefits.

Programming changes implemented this week are expected to allow more claimants to file online and reduce the number of calls to the state’s call center system. 

When claimants file for unemployment online, they are asked to select their previous employer from a drop-down menu. This menu was limited to only two employers, and when the employer was not listed, claimants were prompted to cancel the application and call the claims center.

System improvements now include all past employers within the eligibility period to successfully complete the application for unemployment. Employer information is still required to verify separation information and determine eligibility. 

“There are many changes coming in the next 12 months,” said Labor Commissioner Burns Phillips. “We are focusing on those most easily implemented first and are gaining momentum with every improvement made.”

In July the department completed another modification to the online application that will save applicants time when they have claims requiring contact with a customer service representative. 

For example, the system had a number of qualifying questions at the end of the online application. Answers to questions such as, Did you work in Tennessee during the last 18 months? could stop the claim and prompt the claimant to call the claim center for more information. These questions were moved to the front of the application to avoid claimants wasting time inputting information before being referred to the claims center, officials said.


Compass Auctions To Auction Custom Motorcycle

Compass Auctions and Real Estate announced that the Auction Firm has been selected to host both the online and live auction of a one-off custom KTM 450 in cooperation with RedBull Media House to benefit the Kurt Caselli Foundation.  “This is a once in a lifetime opportunity to own a unique piece of history,” said Steven Holt, vice president of Compass. “It ... (click for more)

LBMC Gains Bryan Mattice

LBMC, PC, one of the Southeast’s largest accounting and business consulting firms, has added Bryan Mattice to the Accounting and Assurance services team. Bryan Mattice, CPA,   serves as a staff accountant serving a variety of industry clients in the Accounting and Assurance service team. Mr. Mattice comes to LBMC from BlueCross BlueShield of Tennessee where he worked ... (click for more)

Two North Shore Sold To Pennsylvania Real Estate Firm For Almost $24 Million

The Two North Shore commercial development on Manufacturers Road in North Chattanooga has been sold to a Pennsylvania real estate firm for  $23,983,363. Steve Arnsdorff, who developed the successful center from the ground up and has continued to manage it, said the deal closed last week. He said the sale for the property at 319 Manufacturers Road is to Stoltz Real Estate ... (click for more)

Mother Gets 20 Years In Death Of 4-Year-Old Son, Severe Injury To 3-Year-Old

Patricia Brewer was sentenced Thursday to 20 years in prison for the abuse death of her four-year-old son and severe injury of her three-year-old son. She appeared before Judge Rebecca Stern and entered guilty pleas to two counts of aggravated child endangerment. Police said the injuries came after the mother left them alone in the care of her boyfriend, who has a history ... (click for more)

Congratulations To Ron Hughes

Hearty congratulations to Ron Hughes for being selected as Tennessee State Elementary Principal of the Year for 2014. Wherever Ron has been assigned as principal, he has exhibited strong leadership both academically and morally. His faith in God and his love for the students of Hamilton County have guided his actions and everyone that has benefited from the excellent education ... (click for more)

Roy Exum: Brittany’s Days Dwindle

So here we are, facing what is known as “Devil’s Night” before Halloween comes, and the almost macabre news now comes that Brittany Maynard, the beautiful girl who has chosen to end her life as soon as Saturday, is struggling to meet her own deadline. She has inoperable brain cancer and, at best, only months to live. The 29-year-old, who was married shortly before her devastating ... (click for more)