The Tennessee Department of Safety and Homeland Security announced Friday that it has implemented a pilot program for road skills test appointments at driver services centers in Shelby County and Washington County. This three-month trial program was created to help improve wait times for citizens who need to take a road skills test, and is part of an overall effort to improve customer service at drier services centers. Under this pilot program, there is currently no wait for road tests in either county.
Effective Sept. 6, citizens have been required to schedule appointments by phone for road skills tests at the driver services centers in Shelby County, specifically, East Shelby Drive, Summer Avenue and Millington, as well as the Washington County center in Johnson City. At this time, an online scheduling option is no longer available at those select driver services centers.
“We are committed to improving the services provided by our Driver Services Division. This three-month program will allow us the opportunity to determine if a phone scheduling system has the potential for success statewide. It appears to be working, as there is currently little to no wait for road skills test appointments in Shelby or Washington Counties. We will evaluate the success of this program to determine its future use in other parts of the state,” Commissioner Bill Gibbons said.
In addition to appointments by phone, Commercial Driver License examiners, who would normally test truck or bus drivers, are also assisting with road skills tests in the pilot areas.
Citizens who wish to schedule an appointment for road skills tests in Shelby County should call 855 801-0097 to make an appointment. Citizens may make appointments in Washington County by calling 855 801-0030. Both lines are open Monday through Friday, 8:30 a.m. – 4:30 p.m. local time. Road skills test appointments at other driver service centers must be scheduled online at https://apps.tn.gov/dlappts/.