During the Jackson Hewitt Tax Service Annual Convention, held in Las Vegas, the local Jackson Hewitt Tax Service, owned and operated by Van and Julie Daughtry, was awarded the Top Overall Client Retention Rate, Category II. This award is given to the one Jackson Hewitt location that achieved the highest client retention rate for offices filing between 5,000 and 9,999 returns during the 2013 tax season.
“This franchise ranks ‘tops’ in client retention for many reasons,” said Phil Sanford, president and CEO, Jackson Hewitt Tax Service Inc. “Their focus on tax preparer education gives clients a professional, accurate tax return. Leveraging their small-town presence, customers know they’ll receive excellent care from start to finish. And returning customers get a personal call each year, reminding them to come in now, or make an appointment at their convenience. They’ve got a team of amazing Tax Pros, focused on delivering the best customer service around.”
“We are so honored to receive this award,” said Mr. Daughtry. “We’ve been a part of East Tennessee for about seven years and currently have six locations including our main office at Willow Pointe Shopping Center in Cleveland as well as inside the Walmart stores in Athens, Cleveland, Dayton, and Ooltewah. We truly owe this award to our hard working team members and our loyal customers who continue to come to us each year.”