Erwin Marine Sales Achieves Certifications For Operational Excellence From Brunswick

Friday, January 24, 2014

Erwin Marine Sales announced Friday that it has been awarded Certified Brunswick Platinum Master Dealer status from Brunswick Corporation, a manufacturer of recreational boats and marine engines. The Brunswick dealer certification program is the most comprehensive independent dealer certification program in the marine industry, said officials.

 “We are very proud to have earned the Brunswick Platinum Master Dealer status,” says Erwin Marine Sales owner Kayo Erwin. “We have a long history of serving our customers’ passion for boating by consistently exceeding expectations. Qualifying for Brunswick’s leading dealer certification program confirms our ongoing commitment to serve our customers at the highest level. Our goal is to make each boat ownership experience so memorable that we build a partnership for life.” 

The Brunswick Dealer Certification program sets a new standard for customer satisfaction. It requires dealers seeking certification to meet comprehensive requirements that are based on the latest best dealer practices from Brunswick and its leading marine dealers nationwide. The program also includes all industry requirements and Marine Five Star Dealer Certification sponsored by Grown Boating Inc. 

 “Our Brunswick certified dealers are the best of the best, consistently outperforming the market in all facets of the customer experience,” said Brunswick Chairman and Chief Executive Officer Dustan E. McCoy. “By continually applying the latest and most successful business practices, our certified dealers are able to offer our brand’s owners a superior boating experience today and in the future.” 

The Brunswick certification program provides a set of operational criteria and processes designed to maintain continuous improvement in customer service across all dealer departments. The program ensures excellence through measurement of the quality of a dealer’s sales process, its facilities, after-sale-follow-up, service and parts department as well as overall employee and customer satisfaction levels. Compliance is independently verified and dealers are evaluated every year to make sure they continue to meet program requirements. 

“Our goal at Brunswick is to empower our dealers to be the best,” said Andrew E. Graves, Brunswick Boat Group president. “Brunswick certified dealers are proven dealerships that offer superior product, service and support. We congratulate Erwin Marine Sales on their outstanding operation and their ability to consistently meet and exceed customer expectations.” 

The Platinum Master Dealer certification is Brunswick’s top distinction for dealers, reserved for those dealers who meet the absolute highest standards of operational excellence and product quality, said officials. To qualify, dealers must pass over 110 in-depth best practice criteria across every area of the business. Plus, Platinum Master dealers are committed to offering the highest boat quality by only carrying boats made by Brunswick.

“We are dedicated to provide our customers with a consistently superior experience every time they visit our dealership,” said Patrick Deal, vice president-general manager at Erwin Marine Sales. "Customers will know when they see the Brunswick and industry dealer certification logos in the window that we care about their boating experience and that we stand behind them as they head out on the water.”

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