Erwin Marine Sales Achieves Certifications For Operational Excellence From Brunswick

Friday, January 24, 2014

Erwin Marine Sales announced Friday that it has been awarded Certified Brunswick Platinum Master Dealer status from Brunswick Corporation, a manufacturer of recreational boats and marine engines. The Brunswick dealer certification program is the most comprehensive independent dealer certification program in the marine industry, said officials.

 “We are very proud to have earned the Brunswick Platinum Master Dealer status,” says Erwin Marine Sales owner Kayo Erwin. “We have a long history of serving our customers’ passion for boating by consistently exceeding expectations. Qualifying for Brunswick’s leading dealer certification program confirms our ongoing commitment to serve our customers at the highest level. Our goal is to make each boat ownership experience so memorable that we build a partnership for life.” 

The Brunswick Dealer Certification program sets a new standard for customer satisfaction. It requires dealers seeking certification to meet comprehensive requirements that are based on the latest best dealer practices from Brunswick and its leading marine dealers nationwide. The program also includes all industry requirements and Marine Five Star Dealer Certification sponsored by Grown Boating Inc. 

 “Our Brunswick certified dealers are the best of the best, consistently outperforming the market in all facets of the customer experience,” said Brunswick Chairman and Chief Executive Officer Dustan E. McCoy. “By continually applying the latest and most successful business practices, our certified dealers are able to offer our brand’s owners a superior boating experience today and in the future.” 

The Brunswick certification program provides a set of operational criteria and processes designed to maintain continuous improvement in customer service across all dealer departments. The program ensures excellence through measurement of the quality of a dealer’s sales process, its facilities, after-sale-follow-up, service and parts department as well as overall employee and customer satisfaction levels. Compliance is independently verified and dealers are evaluated every year to make sure they continue to meet program requirements. 

“Our goal at Brunswick is to empower our dealers to be the best,” said Andrew E. Graves, Brunswick Boat Group president. “Brunswick certified dealers are proven dealerships that offer superior product, service and support. We congratulate Erwin Marine Sales on their outstanding operation and their ability to consistently meet and exceed customer expectations.” 

The Platinum Master Dealer certification is Brunswick’s top distinction for dealers, reserved for those dealers who meet the absolute highest standards of operational excellence and product quality, said officials. To qualify, dealers must pass over 110 in-depth best practice criteria across every area of the business. Plus, Platinum Master dealers are committed to offering the highest boat quality by only carrying boats made by Brunswick.

“We are dedicated to provide our customers with a consistently superior experience every time they visit our dealership,” said Patrick Deal, vice president-general manager at Erwin Marine Sales. "Customers will know when they see the Brunswick and industry dealer certification logos in the window that we care about their boating experience and that we stand behind them as they head out on the water.”


Local Vapor Store Expands; Creates Premium Chattanooga-Inspired EJuices

After opening on June 12, the locally-owned Chattanooga Vapor Company has continued to thrive at its North Shore locations off of Frazier Avenue and in Soddy Daisy, at the corner of Dayton and Thrasher Pike. No matter where one falls within the company’s three-step process, they ensure each individual’s needs are met. Its focus on helping people quit smoking and using tobaccos is ... (click for more)

HTI Employment Solutions Job Fair Draws Over 500 Applicants And Counting

HTI Employment Solutions is holding its first job fair in Chattanooga on Thursday, from 10 a.m.-7 p.m.   at Embassy Suites Hotel at 2321 Lifestyle Way near Hamilton Place Mall. The company was awarded the bid to staff 300 positions created by Tier 1 Automotive Supplier and will staff ... (click for more)

Bradley County Police Investigating Shooting

The Bradley County Sheriff’s Office is investigating a shooting that occurred in the area of Georgetown Road.  A BCSO officer was waved down at the intersection of 25 th Street and Peerless Road by the driver of a vehicle who told the officer a gunshot victim was inside. The officer followed the car to SkyRidge Medical Center. Several people soon arrived at the ... (click for more)

Police Investigating An Armed Robbery On Friday Night At UTC

UTC Police are investigating with the Chattanooga City Police an armed robbery in Lot 4 near Boling Apartments on Friday night. The suspects are described as two black men.  One was six feet tall, wearing a navy jacket, with medium skin tone and short hair.  The other suspect was reported to be 5’ 7”, wearing blue jeans and a long white T-shirt. The second suspect ... (click for more)

Don't Allow Us To Be Overrun By People Who Do Not Belong Here - And Response (6)

Thank you, Senator Corker, for your clear, concise evaluation of the president's attempt to bypass Congress and personally and independently establish national policy that violates our current immigration laws.   Our long-standing failure to enforce our laws to control illegal immigration across our southern border has made this country less safe and ... (click for more)

Roy Exum: Our Tubman Goat-Roping

Every spring there comes a bright day on the ranch when the straw-boss decrees a goat-roping should take place. What really happens is the veteran cowboys arm the greenhorns with some lariats late in the afternoon and take them to the pen that holds some Billy goats. This is before they get into bigger beasts -- horses and cattle – yet what appears to be easy most certainly is not. ... (click for more)