EPB Customers Targeted In Phone Scam

Friday, February 28, 2014

EPB officials said customers continued to be targeted by those operating a phone scam.

Officials said, "We are asking our customers to remain vigilant as some of them continue to be targeted by an ongoing nationwide utility scam.

"EPB imposters are calling our customers from phones that appear on Caller ID as 648-1372 EPB. Customers are told their service will be disconnected if they don’t make immediate payment for a past due account, and are instructed to buy a reloadable debit card like MoneyPak to make payment by calling an “800” number.

"This is a scam. While we do give courtesy calls to remind customers of past due accounts, we never instruct customers to make immediate payments with pre-paid debit cards.

"We’re asking customers who get these fraudulent calls to contact us at 423-648-1500, and press 6, to report the time and date of the call to help us locate the source of the scam.

"Our priority is to ensure customer accounts and personal information remains safe. Please help us alert the community about this scam as we continue to work with law enforcement."

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