Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announced that NovaCopy has been honored with the 2014 Pro-Tech Service Award, which recognizes those Konica Minolta copier dealerships that demonstrate the highest commitment to customer support and satisfaction.
“Providing excellent service has become increasingly important in our industry, and Konica Minolta is committed to assuring the highest performance standards across our organization,” said James Ingrassia, vice president, solutions support division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competence and proficiency. There is no higher honor for an authorized Konica Minolta dealer partner and NovaCopy should be very proud of achieving this distinction once again.”
NovaCopy, the only Pro-Tech certified dealer in the Chattanooga area, is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning office copiers and production machines.
“Pro-Tech Certification is a tradition at NovaCopy that we are happy to follow here in Chattanooga,” said NovaCopy President Keith Campbell. “Our goal is to creating ‘raving fans’ and what better way than to provide the best possible service and support.”
To attain the Pro-Tech standard, each element of NovaCopy’s operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings.
“The Pro-Tech Service Award is a consistent measure of how well we are performing for our customers and Konica Minolta. It proves our commitment to offering the best business practices in our marketplace,” said NovaCopy CEO Darren Metz. “Customers can be confident in NovaCopy’s ability to provide all their copying and printing needs at the highest level of productivity.”