Shaner Hotels honored two Chattanooga Marriott Downtown Hotel employees at the Annual Shaner General Manager and Director of Sales Conference held at the Chattanooga Marriott Downtown Hotel in Chattanooga, last week.
These awards, based on standards set by Shaner and the lodging industry, highlight the achievement of Shaner employees who deliver best practices in their industry during the 2013 year.
Tom Underwood, general manager of the Chattanooga Marriott Downtown Hotel received the award for General Manager of the Year. In 2013, Mr. Underwood exceeded the performance set in 2012 for Revenue per Available Room, overall revenue to budget, sales productivity, Guest Satisfaction Scores and leadership criteria, earning him this award. Mr. Underwood has been with Marriott and Shaner for the past two years.
Mary Childress, director of Sales of the Chattanooga Marriott Downtown Hotel received the award for Director of Sales of the Year. Ms. Childress exceeded the goals and criteria based upon the performance in 2013, regarding sales achievement and growth over prior year, market share results, Guest Satisfaction Scores, and profitability growth and overall performance. Ms. Childress has been an employee at the Chattanooga Marriott Downtown Hotel for the past 25 years.
“It is a pleasure to celebrate these honors with Mary,” said Mr. Underwood. “Mary has served our Chattanooga Marriott guests for 25 years and continues to bring the same energy and passion for guest service today that she has for so many years. This is a remarkable accomplishment and we are honored to have her on our team and to work side by side with her on a daily basis.”