BlueCross Set To Launch Consumer Information Centers

Thursday, May 29, 2014

Understanding the increasing role that consumers play in choosing their health plans, BlueCross BlueShield of Tennessee will launch two consumer information center concepts this fall.

The centers are designed to test new ways to make it easier for consumers, especially those who may be currently uninsured, to learn about health plan options, benefits and wellness. They will complement BlueCross broker partners and digital platforms which serve as primary channels to reach and educate Tennesseans.

BlueCross will open one center in the Nashville market in an existing site yet to be chosen. The other concept is a mobile unit that will provide flexible support for open enrollment periods and community outreach efforts across Tennessee. The mobile unit will initially focus on the Memphis market.

“We want to provide a place for people to go to get their questions answered,” said Henry Smith, senior vice president of operations and chief marketing officer for BlueCross. “We realize that health care can be complex and even confusing, in particular for those who have new coverage or are considering it for the first time. That’s why we continue to explore new ways to connect with consumers to deliver the information they need in ways that are meaningful and beneficial to them.”

Both centers will be staffed with highly trained advisers. They will help consumers navigate a variety of health and wellness topics, including how to access health plan benefits.

CHI Memorial Recognized as 2015 Best Of The Best Winner

CHI Memorial was recognized once again as a Best of the Best winner.  For 2015, CHI Memorial was voted Best Hospital and was a finalist for Best Emergency Room.  Dr. Tony Friddell with  CHI Memorial Pediatric Care Associates was a finalist for Best Pediatrician.   “We are extremely proud of everyone who works for CHI Memorial,” saysid Rick Napper, ... (click for more)

CHI Memorial Implements New ICD-10 Codes

CHI Memorial is now using ICD-10 codes that will help  set and measure standards for patient medical care. All health care providers use codes to identify and document diseases, symptoms, conditions and injuries on patient records and claims.  The International Classification of Diseases (ICD), tenth revision, replaces ICD-9, which has been used in the United States ... (click for more)

Toddler Killed In Car Accident On Boy Scout Road Friday Morning

A toddler was killed in an auto accident Friday morning.  Hamilton County Sheriff’s deputies responded to an accident with injuries at the 1000 block of Boy Scout Road at approximately 11 a.m. on Friday. Upon arrival, deputies found a single car accident involving four passengers. Three of the four passengers were transported to a local hospital and the ... (click for more)

Triple Murder Suspect, Top 10 Most Wanted Fugitive, Captured In New Orleans

Less than a day after being placed on the Tennessee Bureau of Investigation’s Top 10 Most Wanted list, Daniel Lee Henry was captured Saturday night in New Orleans, La.  Shortly after 8:30 CST, Henry, 38, was taken into custody without incident at a hotel by authorities from the United States Marshals Service Task Force, which includes law enforcement officers from the New ... (click for more)

We Can Do Something About Mass Shootings - And Response

A friend posted his observation this morning that there was paranoia about reasonable gun laws. I know his heart is saying we have to do something about these mass shootings. Then while scanning the morning news shows I watched a pile o’ pundits from Al Sharpton to Donald Trump pontificate on doing “something” about the problem. Personally, I think there are plenty of gun control ... (click for more)

Roy Exum: How We Learned To Play

A couple of years ago I was reading a fascinating story that asserted the “Little Rascals” taught generations of children how to play with each other. When the comedy show about children in a poor neighborhood originated in 1922, there were just silent movies but in 1929, when the “talkies” were introduced, children and adults alike were mesmerized by the wonderful humor that producer ... (click for more)