DoubleTree Hotel Associates Awarded For Excellence

Monday, June 23, 2014

The DoubleTree Hotel by Hilton Chattanooga/Downtown has earned its fifth consecutive “Outstanding” score for its achievements in overall service quality.

Hilton Worldwide conducts semiannual Quality Assurance Evaluations for all its hotels to assess various service and property metrics. The DoubleTree Hotel, which is owned and managed by Chattanooga-based Vision Hospitality Group, exceeded brand expectations by receiving “Outstanding” scores in vital areas such as “Cleanliness” and “Brand Standards.”

Finishing 2013 in the top five percent of the DoubleTree brand nationwide was alone a proud achievement, but according to General Manager Bill Mish, earning consecutive high marks from the brand has been a testament to the team of associates at the hotel. In recognizing the hotel, Hilton referred to the team as the “elite of the elite.” 

“Our hotel is and has always been a beautiful property, but it’s the people who are truly outstanding,” Mr. Mish said. “It is their constant dedication to excellence that has shaped our team and established the first-class service that we provide.”

At the company’s annual awards gala last spring, Vision presented the DoubleTree Hotel team with an award for their achievements in Quality Assurance as well as the President’s Award for Exceptional Service, which recognizes hotels that provide exceptional guest service. Additionally, the Ish Patel Award for Community Service was given to the DoubleTree Hotel associates for their ongoing commitment to making Chattanooga a clean, safe and prosperous city. 



Study Shows 60 Percent Of Low-Income Tennesseans Face Civil Legal Problems

A study commissioned by the Tennessee Supreme Court Access to Justice Commission and the Tennessee Alliance for Legal Services with the support of the Tennessee Bar Association has found that more than 60 percent of vulnerable Tennesseans face a significant civil legal need. The goal of the study was to examine the effectiveness of delivering legal assistance to those in need. ... (click for more)

The Dixie Group Reports Formation Of Masland Hospitality

The Dixie Group announced the formation of Masland Hospitality, a new business will be led by Elizabeth Moore, vice president of Masland Hospitality. With Dixie’s recent acquisition of the assets of Burtco, LLC, a comprehensive offering of products will be available from Masland for the hospitality market. The product portfolio will include large scale public space patterns utilizing ... (click for more)

Kiser Takes Witness Stand For First Time; Says He Did Not Kill Deputy Donald Bond

Marlon Duane Kiser took the witness stand at his post-conviction hearing on Tuesday to declare that he did not kill Deputy Donald Bond, who was gunned down at a produce stand in East Brainerd 13 years ago. Kiser had not opted to go on the stand when he was convicted by a Nashville jury and given the death penalty in 2003. He said he believes it was Mike Chattin, the man he ... (click for more)

Courtney Godwin, 25, Was Victim In Monday Night Fire In Hixson

Chattanooga firefighters battled a fully-involved structure fire in Hixson Monday night, and the incident involved at least one fatality.  Dr. Steve Cogswell with the Hamilton County Medical Examiner’s Office identified the victim as Courtney D. Godwin, 25. Dr. Cogswell said Ms. Godwin died from smoke inhalation.   The first call to 911 Communications was received ... (click for more)

Chattanooga State Faculty Has No Business Being Involved In Hiring Decisions

This letter will hopefully bring some clarity to the recent situation created by the faculty of Chattanooga State Community College. It is based upon my tenure as a member of the faculty at Chattanooga State Technical Institute, the transformation to Chattanooga State Community College, and my service as the financial and administrative officer at Chattanooga State until my retirement ... (click for more)

Roy Exum: Thanksgiving Conversations

I am not predicting this will happen but I have known it to occur – in the middle of the Thanksgiving feast there will come a lull in the conversation and you can save the day if you’ll immediately look at the person to your right and ask, “What is the smartest thing you ever heard somebody say?” It is an easy thing, because we all love wisdom, and the ploy comes to mind because ... (click for more)