The DoubleTree Hotel by Hilton Chattanooga/Downtown has earned its fifth consecutive “Outstanding” score for its achievements in overall service quality.
Hilton Worldwide conducts semiannual Quality Assurance Evaluations for all its hotels to assess various service and property metrics. The DoubleTree Hotel, which is owned and managed by Chattanooga-based Vision Hospitality Group, exceeded brand expectations by receiving “Outstanding” scores in vital areas such as “Cleanliness” and “Brand Standards.”
Finishing 2013 in the top five percent of the DoubleTree brand nationwide was alone a proud achievement, but according to General Manager Bill Mish, earning consecutive high marks from the brand has been a testament to the team of associates at the hotel. In recognizing the hotel, Hilton referred to the team as the “elite of the elite.”
“Our hotel is and has always been a beautiful property, but it’s the people who are truly outstanding,” Mr. Mish said. “It is their constant dedication to excellence that has shaped our team and established the first-class service that we provide.”
At the company’s annual awards gala last spring, Vision presented the DoubleTree Hotel team with an award for their achievements in Quality Assurance as well as the President’s Award for Exceptional Service, which recognizes hotels that provide exceptional guest service. Additionally, the Ish Patel Award for Community Service was given to the DoubleTree Hotel associates for their ongoing commitment to making Chattanooga a clean, safe and prosperous city.