Tennessee American Water’s Annual Water Quality Report Available Online Now

Thursday, June 5, 2014

Tennessee American Water announced that the company’s 2013 Consumer Confidence Reports (Water Quality Reports) are now available to customers online.

Messages included on water bills provide customers with an URL address to access their service area’s specific water quality report. The URL addresses for Tennessee American Water’s service areas are as follows:





This is the second year that the Water Quality report is made available online.  In January 2013, the United States Environmental Protection Agency announced that water utilities had the option to inform customers of the annual report’s availability at a specific website address as opposed to printing and mailing the materials. Tennessee American Water continues to utilize this more efficient and environmentally friendly option for delivering reports on our water quality information.

Printed copies of the report will be available to customers who cannot -- or do not wish to -- access it online. Customers can call the company’s customer service center at 1-866-736-6420 and request a copy of their local district’s report and it will be mailed to them.

New delivery methods support the water industry’s commitment to ongoing environmental quality and do not minimize the importance of the annual report to customers, according to Deron Allen, president of Tennessee American Water.

“We are pleased to report that the water supplied to our customers exceeds the requirements of the state and federal drinking water standards,” said Mr. Allen. “We have an excellent team of water quality and plant operations professionals who work hard each and every day to ensure our customers have safe, reliable water delivered to their homes and businesses. These annual results are a testament to their dedication.”

The annual water quality report, or consumer confidence report, is a performance measure of the quality of water supplied by Tennessee American Water against the compliance standards established by the U.S. Environmental Protection Agency and the Tennessee Department of Environment and Conservation.  The report describes local drinking water sources, testing conducted on the water, substances detected, and the levels of those substances. Commonly asked questions and the answers concerning local drinking water are also included in the report.

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