I want to express my sincere gratitude and appreciation to the voters of Hamilton County for their support in this recent election.
Four years ago my commitment to the citizens of our county was to focus on three primary areas to improve the Office of the Juvenile Court Clerk: customer service, fiscal accountability and introduction of new technologies to improve operational efficiencies. Since 2010 we have implemented digital recording in all seven courtrooms, created a revised database system for both court divisions, developed an electronic docket calendaring system and initiated a massive scanning project that has now scanned over 2.6 million pages of documents to date as we move closer to a paper-on-demand electronic court system.
We have reduced our operating budget request for four consecutive years as a result of tighter fiscal management, decreased mailing costs and a significant reduction in the amount of paper used as we move to more electronic processing of documents. In addition, we have had zero audit findings the past four years.
Our staff takes great pride in the improvements made in the customer service provided to all of our clients and community partners. I want to thank all of the staff in both our main division and our child support division for embracing these changes and for their tremendous effort and hard work to implement this new vision.
Our commitment to you, the citizens of Hamilton County and anyone who interacts with the Office of the Juvenile Court Clerk, is to provide the highest level of professional and courteous customer service each and every day.
Thank you again for your support.
Gary D. Behler
Juvenile Court Clerk
Hamilton County, Tennessee