Late last night, early wee hour of this morning I found myself at the Chattanooga airport picking up a friend. I parked in short term parking for 20-30 minutes. Upon exiting the parking garage I pulled behind a car at the attendant's station. I was motioned by the attendant to back up; the car apparently couldn't cover the cost of parking. The car backed up and I pulled to the attendant, handed my parking slip and debit card, which he swiped and said "$32!" I promptly corrected him and said, "I've only been here 20-30 minutes," to which he replied, "Oh, I forgot to delete the prior transaction." I asked for a credit, to which I was told he couldn't issue a credit. I would have to call back the next day and talk to his manager.
Now this morning I did call the manager and he did return my call and issue a credit. However this is the second time this has happened to me at the airport. Debits, as most of us know, come out quick, credits take a while. I was informed by the manager that they can't allow the employees the ability to issue credits because they will credit their own debit cards.
This all seems a bit foolish in an age such as ours, and living in the famed "Gig" city, one would think technology exists that would allow customer service reps to issue a credit and limit fraud.
I understand mistakes happen, just seems to be a misguided management philosophy, or I guess it's easier to inconvenience your customers.
Ron Robertson
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Today new parking equipment is being installed at the Chattanooga Airport. This should take care of all previous parking complaints.
Fran Dreyer