For the safety of customers and associates, Regions branches will be open by drive-thru or lobby appointment only starting Thursday until further notice.
Bank officials encourage the public to use the Regions drive-thrus. Find locations with drive-thru services here.
Lobbies will be open for appointments only. To speak in-person with a Regions associate about accounts, select the "Make An Appointment" option at the bottom of any page on regions.com, on the Accounts tab of Online Banking, or in the Menu of the Regions Mobile app.
Other ways to bank:
Online and Mobile Banking – Check balances, pay bills and transfer funds. You can also deposit checks with our Regions Mobile app. If you're not already using these services, you can find details here.
ATMs – Get cash, transfer funds and check balances. Also, deposit and cash checks at one of our Regions DepositSmart ATMs or speak to a live representative at a Video Banking ATM. Find a location.
For the latest updates on branch services and other important information about banking, visit regions.com/coronavirus. Regions will also continue to contact customers directly by email, mail or phone if it has important news to share.
Customers should make sure Regions has their current email address and phone number to receive updates quickly. There are two ways to easily update information once you log in to Online Banking:
Select the convenient link in the alert on the Account Details page.
Go to the Customer Service tab, then Settings.
SmartBank will provide drive-thru service only at all of our locations, as recommended by the CDC social distancing guidance, beginning Thursday.
SmartBank has a couple of offices that do not have a drive thru, but offer a drop box and ATM. It will take deposits through the drop box and ATM’s at those locations. Other locations nearby will be able to help with other needs.
Additionally, SmartBank is closing its downtown Chattanooga branch at 835 Georgia Ave. and clients are being re-directed to use one of the four nearby locations in Gunbarrel, Hixson, East Ridge or Ooltewah. It is also closing the East Lamar Alexander Parkway branch in Maryville and re-directing clients to the 214 Keller Lane (Maryville, Tn.) branch.
For the latest updates visit https://www.smartbank.com/news/
Before visiting an office for drive thru service or a lobby appointment, please follow this guidance.
ONLINE & MOBILE BANKING –
Whether online or on a mobile device, much of banking business can be done remotely, which is particularly important during this time of social distancing. You can pay your bills, make transfers and deposit checks remotely.
CONTACT US –
To find your local branch number, visit https://www.smartbank.com/contact-us/, and a full list of branch locations and local phone numbers are posted.
Call the Client Services Team at 865.453.2650 or 866.290.2554
Email questions to info@smartbank.com
LiveChat with an associate at www.smartbank.com
We realize that you may have the need to meet with an associate face to face, or in some circumstances, conduct a transaction that can’t be done at the drive-thru. To schedule an essential meeting like a loan closing, account opening, access to your safe deposit box or other service, simply call your SmartBank associate or contact your local branch.
We are most concerned for the health and well-being of our associates and clients and are working hard to keep our offices safe. Here are a few ways we’re protecting you:
PROACTIVE PLANS –
We have implemented an emergency paid-time off policy in addition to our existing generous paid-time off plan and have provided guidance to associates to ensure that they stay home if they are sick, at risk due to travel or have been exposed to illness.
We are restricting non-essential associate business travel to help prevent exposure.
We are prepared for many associates to work from home as needed so we can continue supporting critical services like wires, ACH and more even if they can’t come into an office.
PREPARATION –
Our offices are prepared with supplies they need, including hand sanitizer, disinfectant and gloves.
Our janitorial partners will continue cleaning services and will augment them with additional disinfectant for high-touch surfaces.
Our associates understand effective ways to stop the spread of germs and we continue to share updates with them often.
We are reliant on the information and resources shared by the Centers for Disease Control (CDC) and the World Health Organization and we are sharing this information with our associates.