1,500 Expected To Attend Chattanooga CVB Hospitality Training

Friday, May 30, 2014

The Chattanooga Convention and Visitors Bureau will present 2014 Hospitality Training on Monday and Tuesday at the Chattanooga Choo Choo, Centennial Theatre. 

The guest speaker will be Ramay Winchester, program director for Retire Tennessee, a program of the State of Tennessee Economic and Community Development Department

 The 2014 Hospitality Training is for front-line service employees in the hospitality and tourism industry. This year, more than 1,500 people are expected to attend.

People can attend one of three sessions: Monday from 9-10:30 a.m. or 5:30-7 p.m. or Tuesday from 9-10:30 a.m.

 Those expected to attend include front-line staff of area attractions, hotels, restaurants and retail stores, bus drivers, taxi and limousine drivers, police officers, parking lot attendants, transportation, parks and recreation staff and all others that interact with visitors to the city. 

Developed to enhance the guest experience, the annual hospitality training program equips front line service industry employees with the information they need to better serve visitors. Focusing on standards for exemplary customer service, the training emphasizes the value of tourism to the Chattanooga Area. 

Tourism is an economic driver for the Chattanooga area. The latest tourism figures show that this industry alone brought nearly $1 billion to Hamilton County, funding over 8,500 full-time jobs.

 Attendees will receive a hospitality fact sheet, CVB Visitors Guide and a Hospitality Training Pass. The pass is used as a research tool, providing free admission to many attractions. It enables attendees to better answer visitor questions about specific attractions and upsell their vacations.

VIDEO: Ben Cagle Remembers Pearl Harbor

Partnership For Families, Children And Adults Achieves National Accreditation

Partnership for Families, Children and Adults has achieved national accreditation through the New York- based Council on Accreditation (COA). Partnership provides over 20 programs to the Greater Chattanooga area through five centers of service: Youth, Elder, Victim Support, Deaf, and Stability. These separate by complementary services serve a broad-spectrum of individuals from ... (click for more)

City Council Approves $2.19 Million Purchase Of Body Cameras For Police Officers

The City Council on Tuesday night voted unanimously to approve the $2,191,544 purchase of body cameras for city police officers. Councilman Chip Henderson, who heads the council's public safety committee, said the purchase was already included in the budget. The city will get some help from the federal government in the form of a grant for almost $300,000 toward the expense. ... (click for more)

Fire Lieutenant Who Caught Baby Dropped From 3rd Floor Of Burning Building Has To Give Up Career Over Incident

A Chattanooga Fire Department officer who was hailed as a hero after catching a baby dropped by the mother from the third floor of a burning building lost his career as a result of the incident. City officials said after Lt. Vernon Lane caught the 10-month-old baby boy that the mother then jumped and landed on him. He suffered severe injuries and has been unable to work ... (click for more)

An Open Letter To Tennessee Electors Of The President - And Response (2)

This an open letter to the following people who are Tennessee's presidential electors this year: Joey Jacobs (Brentwood), Beth Scott Clayton Amos (Nashville), Jason Mumpower (Bristol), Susan Mills (Maryville), Liz Holiway (Harriman), Lynne Davis (Lascassas), Tom Lawless (Nashville), Mike Callahan (Monterey), Pat Allen (Clarksville), Shannon Haynes (Alamo), and Drew Daniel (Memphis).  ... (click for more)

Roy Exum: You Can’t Sue You

The Hamilton County School Board will convene an hour earlier tomorrow to discuss “facilities” and the question of the hour is “Which ones?” Several communities are actively studying pulling away from the county’s Department of Education and the stew is thickening by the day. Now comes the revelation that school board attorney Scott Bennett has sent an email to the town of Signal ... (click for more)