1,500 Expected To Attend Chattanooga CVB Hospitality Training

Friday, May 30, 2014

The Chattanooga Convention and Visitors Bureau will present 2014 Hospitality Training on Monday and Tuesday at the Chattanooga Choo Choo, Centennial Theatre. 

The guest speaker will be Ramay Winchester, program director for Retire Tennessee, a program of the State of Tennessee Economic and Community Development Department

 The 2014 Hospitality Training is for front-line service employees in the hospitality and tourism industry. This year, more than 1,500 people are expected to attend.

People can attend one of three sessions: Monday from 9-10:30 a.m. or 5:30-7 p.m. or Tuesday from 9-10:30 a.m.

 Those expected to attend include front-line staff of area attractions, hotels, restaurants and retail stores, bus drivers, taxi and limousine drivers, police officers, parking lot attendants, transportation, parks and recreation staff and all others that interact with visitors to the city. 

Developed to enhance the guest experience, the annual hospitality training program equips front line service industry employees with the information they need to better serve visitors. Focusing on standards for exemplary customer service, the training emphasizes the value of tourism to the Chattanooga Area. 

Tourism is an economic driver for the Chattanooga area. The latest tourism figures show that this industry alone brought nearly $1 billion to Hamilton County, funding over 8,500 full-time jobs.

 Attendees will receive a hospitality fact sheet, CVB Visitors Guide and a Hospitality Training Pass. The pass is used as a research tool, providing free admission to many attractions. It enables attendees to better answer visitor questions about specific attractions and upsell their vacations.

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