Record Number Of Attendees Expected At CVB Hospitality Training On Monday And Tuesday

Friday, June 3, 2016

Record numbers of attendees are expected at the Chattanooga Convention & Visitors Bureau Hospitality Training on Monday and Tuesday.

Presented by the Chattanooga Convention & Visitors Bureau, the event will be presented by Bob Doak, president and chief executive officer; Ed Dolliver, vice president of sales; Candace Davis, marketing and public relations manager; and Tim Morgan, president, Chattanooga Sports Committee. The guest speaker is Phil Bruno, Treat ’em Right president and renowned hospitality and tourism speaker.

The 2016 Hospitality Training is for front-line service employees in the hospitality & tourism industry.

A record number of 2,000 attendees is expected.

The event will be held at the Chattanooga Convention Center, Ballrooms H & I

All sessions are full.

Monday, June 6       8:45 a.m.-10:30 a.m.

Monday, June 6       5:15 p.m.-7:00 p.m.

Tuesday, June 7       8:45 a.m.-10:30 a.m.

Tuesday, June 7       5:15 p.m.-7:00 p.m.

Those attending will be front-line staff of area attractions, hotels, restaurants, and retail stores; bus, taxi, and limousine drivers; police officers; parking lot attendants; parks and recreation staff; and all others that interact with visitors to the city. 

Developed to enhance the guest experience, the annual hospitality training program equips front line service industry employees with the information they need to better serve visitors. Focusing on standards for exemplary customer service, the training emphasizes the value of tourism to the Chattanooga area.

Tourism is a vital economic driver for the Chattanooga area. The latest figures show that tourists leave more than $1 billion economic impact in Hamilton County, funding over 8,500 full-time jobs.

Attendees will receive a hospitality fact sheet, CVB Visitors Guide and a Hospitality Training Pass. The pass is used as a research tool, providing free admission to many attractions. It enables attendees to better answer visitor questions about specific attractions and upsell their vacations.

 Treat ’em Right President Phil Bruno is a renowned hospitality and tourism keynote speaker with more than 35 years' experience. A graduate of St. Louis University, with a BS in Travel and Tourism, Bruno began his career managing world-class hospitality centers for Anheuser-Busch. Today, he creates live and online education programs for communities seeking to exceed visitor expectations so they blog, brag and return.

Mr. Bruno said, "We are way beyond satisfaction now. The Experience Economy is upon us and if you don't know what that means, you need to slap yourself and dial in before it's too late... If you are not satisfying customers, you're just not in business anymore. People rate their entire experience when purchasing products or services between competitors. The new breed of employee is doing the same thing with their employment experience. You can't exceed customer expectations until you provide a very positive experience for your employees." The answer, Bruno found, came from one of his clients who simply said you have to "Treat 'em right.” Thus the name of his company, “Treat 'em Right, The Total Customer Experience.”

Airbnb Announces Home Sharing Tax Agreement With Tennessee

Airbnb, a community driven hospitality company, announced a statewide tax agreement with the Tennessee Department of Revenue that will allow the company to collect and remit state and local sales taxes on behalf of its 7,700 Tennessee hosts.   With the tax agreement in place, the state will be able to fully capitalize on people visiting Tennessee and staying longer ... (click for more)

A Party In The Sky Celebrates Natural Aviators With IMAX Film, Crafts, Games And Animal Encounters

From Atlas Beetles’ ponderous lift off to Starlings’ gracefully synchronized aerial maneuvering, Conquest of the Skies 3D  covers the full gamut of natural flight. On  Jan. 27 , the newest film to fill the IMAX 3D Theater’s six-story screen gets even more incredible thanks to A Party in the Sky. This one-time event will feature pre- and post-screening activities that ... (click for more)

City's Top Traffic Reconstruction Expert: "Man, This Truck Just Creamed A Dozen Cars"

The Chattanooga Police Department's top traffic reconstruction expert testified Tuesday that when he first viewed the scene of an horrific crash at the Ooltewah exit he thought "Man, this truck just creamed a dozen cars." Officer Joe Warren told a jury from Nashville that, according to his calculations, Benjamin Scott Brewer was traveling at 81-82 miles per hour when he struck ... (click for more)

Taji Webb, 26, Shot And Killed Monday Night; Shooter Will Not Be Charged

Taji Webb, 26, was shot and killed Monday night. Police said they have determined that the shooting was justified and the unidentified shooter would not be charged.   The Chattanooga Police Department responded at 10:43 p.m. to a person shot call in the 1500 block of Ryan Street .  Upon arrival, officers located Webb lying on the ground suffering from a gunshot ... (click for more)

Dismal Educator Teaching At UTC - And Response

Roy Exum,  People are talking about the inability of UTC to turn out high quality teachers. Well, should any university be expected to turn a sow's ear into a silk purse? We all know how our school system students fail miserably on national scholastic aptitude tests as a whole.  Forget Tcap tests, those are teacher tests not meant for measuring student progress, but ... (click for more)

Roy Exum: Making A Difference

It was about 50 years ago when the late writer Loren Eiseley penned an essay called “The Starfish Thrower” so it’s been one of my favorite stories for almost as long. It tells about a man who walks up to a young boy on a beach, this just after a strong storm had washed hundreds of helpless starfish onto the shore. The boy was picking up the stranded starfish and, one at a time, ... (click for more)