Record Number Of Attendees Expected At CVB Hospitality Training On Monday And Tuesday

Friday, June 3, 2016

Record numbers of attendees are expected at the Chattanooga Convention & Visitors Bureau Hospitality Training on Monday and Tuesday.

Presented by the Chattanooga Convention & Visitors Bureau, the event will be presented by Bob Doak, president and chief executive officer; Ed Dolliver, vice president of sales; Candace Davis, marketing and public relations manager; and Tim Morgan, president, Chattanooga Sports Committee. The guest speaker is Phil Bruno, Treat ’em Right president and renowned hospitality and tourism speaker.

The 2016 Hospitality Training is for front-line service employees in the hospitality & tourism industry.

A record number of 2,000 attendees is expected.

The event will be held at the Chattanooga Convention Center, Ballrooms H & I

All sessions are full.

Monday, June 6       8:45 a.m.-10:30 a.m.

Monday, June 6       5:15 p.m.-7:00 p.m.

Tuesday, June 7       8:45 a.m.-10:30 a.m.

Tuesday, June 7       5:15 p.m.-7:00 p.m.

Those attending will be front-line staff of area attractions, hotels, restaurants, and retail stores; bus, taxi, and limousine drivers; police officers; parking lot attendants; parks and recreation staff; and all others that interact with visitors to the city. 

Developed to enhance the guest experience, the annual hospitality training program equips front line service industry employees with the information they need to better serve visitors. Focusing on standards for exemplary customer service, the training emphasizes the value of tourism to the Chattanooga area.

Tourism is a vital economic driver for the Chattanooga area. The latest figures show that tourists leave more than $1 billion economic impact in Hamilton County, funding over 8,500 full-time jobs.

Attendees will receive a hospitality fact sheet, CVB Visitors Guide and a Hospitality Training Pass. The pass is used as a research tool, providing free admission to many attractions. It enables attendees to better answer visitor questions about specific attractions and upsell their vacations.

 Treat ’em Right President Phil Bruno is a renowned hospitality and tourism keynote speaker with more than 35 years' experience. A graduate of St. Louis University, with a BS in Travel and Tourism, Bruno began his career managing world-class hospitality centers for Anheuser-Busch. Today, he creates live and online education programs for communities seeking to exceed visitor expectations so they blog, brag and return.

Mr. Bruno said, "We are way beyond satisfaction now. The Experience Economy is upon us and if you don't know what that means, you need to slap yourself and dial in before it's too late... If you are not satisfying customers, you're just not in business anymore. People rate their entire experience when purchasing products or services between competitors. The new breed of employee is doing the same thing with their employment experience. You can't exceed customer expectations until you provide a very positive experience for your employees." The answer, Bruno found, came from one of his clients who simply said you have to "Treat 'em right.” Thus the name of his company, “Treat 'em Right, The Total Customer Experience.”

Rivers To Oceans: An Evening With Ocean Explorer Fabien Cousteau

It’s almost unimaginable anyone would give a preschooler a weight belt, mask and air tank and invite them to dive into the open ocean. Unless of course, his or her last name is Cousteau. “I’ve been SCUBA diving since my fourth birthday,” laughs Fabien Cousteau, the grandson of famed ocean advocate and documentarian Jacques Cousteau. “It’s always been an integral part of my life. ... (click for more)

This Week's Tennessee Tourism Round Up

 Witness fire breathers, compete in a city-wide scavenger hunt, join an interpretive hike, watch a free movie under the stars, strike a pose with yoga on the field, listen to live music or go to festivals like the Smithville Fiddler’s Jamboree. Here are the events going on across Tennessee this week. For a complete list, visit . Ongoing ... (click for more)

5 People Shot On Cowart Street Early Sunday Morning

Five people were shot on Cowart Street early Sunday morning.   At approximately 2:55 a.m., Chattanooga Police responded to the area of 1400 Cowart Street on reports of multiple people shot. The shooting was near Coyote Jack's where one person was killed and another injured in a shooting in December 2017.   Upon arrival, police found several ... (click for more)

Body Of Robert Townsend, 60, Found In Dumpster On Laura Street

The body of Robert Townsend, 60, was found on Friday in a dumpster on Laura Street.   At approximately  11:19 a.m. , Chattanooga Police were dispatched to a deceased party in the 2500 block of Laura Street. Upon arrival, officers located the body inside the bin.     Violent Crimes Bureau responded to the scene. The decedent was transported to the ... (click for more)

Here We Go Again With The Same Cummings Highway, 12th Street Flooding

Here we go again with the same pitiful news reports about the Cummings Highway Interstate interchange with I-24 - Flooding yet again after a heavy rain.  TDOT is derelict in not having repaired this years ago.  How hard is it to get some excavators out there to dig up the collapsed drainage pipes which TDOT says are the cause of the flooding and replace them with ... (click for more)

Deal With The Graffiti Vandals

I travel to other neat old cities and don't see nearly the graffiti vandalism as in Chattanooga. Why do we allow one or two or three repeat vandals to mar our venerable Walnut Street Bridge, the pillars to the Holmberg Bridge, the remodeled Chief John Ross Market Street Bridge, the walls along our multi-million-dollar Riverwalk, our sidewalks, street signs and our old limestone ... (click for more)