Erlanger OnDemand Offers Anytime, Anywhere Access To Board-Certified Physicians By App, Video Or Phone

Tuesday, July 10, 2018

Erlanger Health System announces the release of Erlanger OnDemand to people who seek non-emergency medical consultation.  

Erlanger OnDemand is a 24/7/365 virtual care service available to anyone who wishes to "speak with a board-certified physician and receive quality healthcare anytime, anywhere via a mobile app or video, in the comfort of the home or even while out of town." Once registered, patients will have access to physicians in internal medicine and family medicine. 

“The launch of this innovative product in Chattanooga demonstrates Erlanger’s commitment to providing consumers with care when and where they want it,” said Matthew Shafer, Erlanger Health System administrator director for Telemedicine.

“Physicians can diagnose, treat and prescribe medication for non-emergency conditions such as respiratory infections, seasonal allergies, sore throat, eye infections, rash and more,” said Melanie Blake, MD, Erlanger’s chief of medicine.  “With permission, the new service will also provide information about the visit to the patient’s primary care physician.”  

“Erlanger Health System is significantly improving access to care by providing convenient physician visits from virtually anywhere,” said Kevin M. Spiegel, FACHE, Erlanger Health System president and CEO.  “Thanks to Erlanger OnDemand, residents throughout the region will be able to speak to a board-certified physician and have medication orders sent to a pharmacy with a few clicks of a mouse.”  

“Individuals can register for an account by visiting or downloading the Erlanger OnDemand app for iPhone or Android prior to needing medical assistance,” added Mr. Shafer.  “This way, when they do need to use the service, they will only be a few clicks from consulting with a physician.”

Creating an account is free, users do not have to be Erlanger patients, and insurance is not needed for Erlanger OnDemand.  Each visit is $49 at the time of the call.  

"Erlanger OnDemand is not intended to replace your primary care provider. Do not use Erlanger OnDemand for emergencies.  For urgent medical matters, contact a physician’s office directly.  For medical emergencies, call 911 immediately," officials said.

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