Our New Sewer Bill Has Extra Costs - And Response (5)

Wednesday, January 23, 2013

I have recently received my new sewer bill and noticed there is no way to pay this bill without accruing additional fees. The options presented are quoted here: 

"Mail-In Payments:  Payments by check, payable to The City of Chattanooga, TN must be mailed to the Payment Processing Center address shown on the invoice. Do not mail cash.  Do not mail payments to the local city office in Chattanooga.  Payments mailed to any location other than the Payment Processing Center of the City of Chattanooga, TN, P.O. Box 12001, Hemet, CA 92546-8001 will delay processing which may result in late charges and/or disruption of water services." Some customers do not have a way to pay this bill with a check (i.e. me). I am sure (though it is not specified) customers would be able to pay with a money order, but again customers would accrue a fee (cost of the money order) in addition to the billed amount since cash connote be mailed. 

"24 Hour/Day Pay-Buy-Phone: Credit card, and check payments can be made through our 24-hour Automated Payment phone system by calling  (888) 673-9479. A $3 convenience fee will be added to your transaction."  A $3 convenience fee added to this option equals more than customers owe.

"24 Hour/Day Pay-Via-Web: Credit card, debit card, and check payments may be made on the City website. A $3 convenience fee will be added to your transaction." Customers still have to pay more than is owed. 

"Walk-in Payments: Cash and debit card payments can be made at selected retail locations. A list of locations is available online at www.chattanooga.gov. A processing fee will be added by the establishment. Processing fees vary by establishment." I have personally looked into this option and, the establishments are not yet configured on the website. I called customer service to locate the establishments; not yet established. Jody, who answered the line, assured me there will be a processing fee at all locations.

"Recurring Payments: Customers may choose to have their bill paid automatically through the Recurring Payment Program. Payments are processed  on the invoice due date for the full balance on the account plus a $3 convenience fee. Declined or returned payments are subject to bank charges and collection fees." Again, results in customers paying more than stated amount due." 

I was wondering if anyone else has noticed this problem in the Chattanooga area?  Why should another party have their hands in my pocket in order to pay a debt owed to another? Is this legal? As we all know, times are tight. I am sure there are many others like me and, even worse off, who would like to pay what is owed and no more.

James W. Betbeze


* * * 

Mr. Betbeze, these extra "convenience" fees were the first thing I noticed when I read my new sewer bill. A $3 fee is equivalent to a 10 percent fee on my bill of $30. Charging me an extra ten percent just for the privilege of paying my debt is outrageous. 

Since the time you wrote this, Mr. Betbeze, the website has been updated with the available payment locations: Wal-Mart stores. In my experience, a trip to Wal-Mart is never convenient.

The city must offer at least two truly convenient locations where customers can pay in person with cash or check, without incurring extra fees.

Jeremy Barrett

* * * 

James, thank you  for pointing out the excessive "processing" fees. Don't you think a billing and payment processing firm could have been found a little closer than California? Chattanooga, perhaps? You know, J.O.B.S.? 

When I get my bill, I'm going to pay it at one of the 25 conveniently located "Art of Change" meters scattered across the city.  

David Unruh
Chattanooga

* * * 

I got mine, and I will send a check. Blame the bloodsuckers at TAWC for this, not the city. 

We should have and still should take them over. 

Mark Rudisill

* * * 

Yes, I will blame the city. They are the ones that are making us pay a fee to pay them money. Or mail it to California, really? How much does it cost the city for that payment center to process the payments? 

Elaine Cornwell

* * *

Just got mine today. 

I, too, noticed that the new company charges $3 as a "convenience" to take our money. But in many cases, so does the TAWC. 

This company apparently is not connected with the TAWC but the sewer charge is obviously related to water usage with total disregard for water used for purposes that don't result in discharge into our sewer system. Then, again, so did did the TAWC. 

And, not connected with the TAWC, but your water service will be terminated if the sewer bill is not paid. In their defense, however, what recourse would they have for those (most of us) who wouldn't pay this bill otherwise, except to pump your sewage back to you. 

And, the return envelope is addressed to the city of Chattanooga, TN in Hemet, CA. The city of Chattanooga, TN is not in Hemet, CA. Didn't fool me for a minute. 

With all due respect, little as is due, to our current mayor, this problem (recapturing sewer maintenance and repair costs) has been brewing for a very long time. Now we're stuck footing a large bill for previous department and financial mismanagement.  Familiar theme in government these days, no? 

Jim Stevens




In Memory Of Jon Hopper

This is in memory and to honor my fallen patriot in arms Officer and United States Air Force Security Forces and Security Policeman Mr. Jon Hopper.   What I will tell you is no "Brian Williams war story." I served with Jon in the Air Force. And we did some very dangerous duties. Jon was a nice guy and very humble and laid back and I am sure that many of you do not know ... (click for more)

Roy Exum: Happy Birthday, Mr. Berg

This past Monday we should have closed the Post Office, let kids out of school, and lowered our flags to half-mast. March 2 is the anniversary of Moe Berg’s birthday and the legendary Casey Stengel once said Moe was “the strangest man ever to play baseball.” Moe played major league baseball for 16 years, finishing with the Boston Red Sox in 1939 and a lifetime batting average of ... (click for more)

Snow In Today's Forecast After Balmy Wednesday; Hamilton County Schools On 2-Hour Delay

Temperatures were mild on Wednesday, reaching 74 degrees, but they began dropping as the day went on - leading to a winter weather advisory. The advisory went into effect at 4 a.m. on Thursday and is to continue until 4 p.m. The forecast is for freezing rain,sleet and snow. Hamilton County Schools will be on a two-hour delay on Thursday . School officials said, "Based on ... (click for more)

Grand Jury Indicts Mark Kaylor In Alleged Beating Case; He Resigns From Red Bank Police; His Attorney Asks For Trial

A Red Bank officer was indicted on Wednesday by the Hamilton County Grand Jury on charges related to an alleged assault against a detainee. At the same time, Red Bank Police Chief Tim Christol said he had accepted the resignation of Officer Mark Kaylor. The Hamilton County District Attorney General’s Office earlier said it had reviewed the Tennessee Bureau of Investigation ... (click for more)

Vols Stop 5-Game Skid With Upset Of LSU

BATON ROUGE, La. – Senior Josh Richardson  scored 20 points and junior  Armani Moore  finished with 19 to lead the Vols to a 78-63 victory over LSU on Wednesday at Pete Maravich Assembly Center. After being tied at halftime, the Vols (15-14, 7-10 SEC) shot 69.2 percent from the floor and outscored LSU 45-30 in the second half on their way to snapping ... (click for more)

Chattanooga To Host National Amateur Soccer Championships

US Soccer and US Adult Soccer announced this week that Chattanooga's Finley Stadium will host the 2015 National Amateur Championships on May 29-30. There will be one team each from the four top amateur leagues; the National Premier Soccer League, the United Soccer League's Premier Development League and the US Amateur Soccer Association's Open and Amateur Champions.  ... (click for more)