SupportSeven Expands And Upgrades Call Center Facility

Friday, May 17, 2013

SupportSeven, which operates a 200-seat, full-service call center in the MidTown area of Chattanooga, announced Friday the expansion of its facility to better serve its clients and its growing workforce. To celebrate the opening of the newly-renovated space, SupportSeven and the Chattanooga Area Chamber of Commerce will host a ribbon-cutting and open house on Tuesday, from 11 a.m.-1 p.m.

SupportSeven specializes in using technology to enhance the customer service experience. Customized, scalable solutions allow the company to provide services to both large and small businesses.

Officials said, "One of only 19 call centers in the U.S. with American Teleservices Associations Self-Regulatory Organization (ATA-SRO) accreditation, SupportSeven strives to exceed industry best practices. The company has extensive experience providing contact center services to ministries, nonprofits, and the financial and insurance industries. This combination of industry-specific expertise, recognized quality and proven results allows the company to give customers the best possible experience when interacting with clients."

“This expansion is a key stepping stone in our company’s growth and it allows us to provide more amenities for our employees, enhance our client service, and add more jobs to the Chattanooga community,” said Katie Sanders, director of business development and administration for SupportSeven. “Chattanooga’s MidTown area is currently undergoing a true renaissance and we are honored to be a part of the movement. We are hopeful that other businesses will join us and contribute to the growth of the area.”

Prior to the expansion, SupportSeven had 100 seats for employees and around 9,000 square feet of space. After the expansion, SupportSeven’s now has the capacity for 200 seats and more than 12,000 square feet of space. The office was expanded to better meet the needs and demands of current clients, and to support new business growth. The expansion also gave SupportSeven the opportunity to add a larger training and quality suite, as well as a management stage within the call center to enhance managerial accessibility for employees.

SupportSeven’s expansion coincides with the recent push to revitalize the business sector in MidTown Chattanooga.

“The MidTown council has been hard at work over the past five years attempting to revive and develop the Brainerd area,” said Councilwoman Carol Berz, Chattanooga City Council, District 6. “Recently, we have seen strong commercial growth within the area, including SupportSeven’s renovation, which is playing a major role in the renewal.”

Entrepreneur and philanthropist Carey V. Brown founded SupportSeven in 2007. Within the next five years the company has plans to add up to 500 new jobs in the Chattanooga area, with the possibility of adding another facility.

SupportSeven is at 5962 Brainerd Road, next to the former Big Lots shopping center. The open house will include guided tours of the facility, and light refreshments.

 


Scam Phone Calls Continue; IRS Identifies Five Easy Ways To Spot Suspicious Calls

The Internal Revenue Service issued a consumer alert today providing taxpayers with additional tips to protect themselves from telephone scam artists calling and pretending to be with the IRS.   These callers may demand money or may say you have a refund due and try to trick you into sharing private information. These con artists can sound convincing when they call. They ... (click for more)

CBL & Associates Properties To Pay Common And Preferred Stock Dividends

CBL & Associates Properties, Inc. Thursday announced that its Board of Directors has declared a quarterly cash dividend for the company’s Common Stock of $0.245 per share for the quarter ending Sept. 30. The dividend is payable on Oct. 15 to shareholders of record as of Sept. 30. The Board also declared a quarterly cash dividend of $0.4609375 per depositary share for the ... (click for more)

Bradley, 24, Charged In Death Of Boy, 3; Child Had Numerous Injuries After Left With Boyfriend; Mother Was In Workhouse

Justin Dale Bradley has been charged with criminal homicide in the death of a three-year-old child, who was rushed to the hospital on Wednesday and later died. Police said Dakota James Arndt had numerous injuries over his body. Authorities said Bradley, 24, is the boyfriend of the child's mother, Brianna Kwekel, who was in the Workhouse at the time. Ms. Kwekel was serving 48 ... (click for more)

Helen Burns Sharp Asks Recovery Of Legal Fees In Successful Black Creek TIF Lawsuit

Helen Burns Sharp, citizen activist who sued to try to stop a $9 million Black Creek Tax Increment Financing (TIF) and won, is seeking to have her legal expenses paid by the city and the developers. Ms. Sharp said in a court filing that her legal bills to attorney John Konvalinka are $74,427 thus far. Chancellor Frank Brown ruled in favor of Ms. Sharp, saying the Sunshine ... (click for more)

Decimating The Chattanooga Public Library

Corinne Hill claims that the library is just undergoing a normal weeding process for eliminating books.  She has bragged that she's responsible for the elimination of over 100,000 books - with more to go. "Normal" weeding is not rampant throwing away.  Yes, books go to the Friends for their sale - where they get $2 for a $75 book and thousands wind up being recycled ... (click for more)

The Many Lessons I Learned From Helen McDonald Exum

Helen McDonald Exum was my friend and mentor. As I think of her passing I can only imagine the celebration that is happening in heaven as the news of her arrival is being told. I am sure that there is a party that not only has she organized but that there is not a detail that has been left to chance. I am sure that it is the grandest of events, for you see, she has been planing ... (click for more)