SupportSeven Expands And Upgrades Call Center Facility

Friday, May 17, 2013

SupportSeven, which operates a 200-seat, full-service call center in the MidTown area of Chattanooga, announced Friday the expansion of its facility to better serve its clients and its growing workforce. To celebrate the opening of the newly-renovated space, SupportSeven and the Chattanooga Area Chamber of Commerce will host a ribbon-cutting and open house on Tuesday, from 11 a.m.-1 p.m.

SupportSeven specializes in using technology to enhance the customer service experience. Customized, scalable solutions allow the company to provide services to both large and small businesses.

Officials said, "One of only 19 call centers in the U.S. with American Teleservices Associations Self-Regulatory Organization (ATA-SRO) accreditation, SupportSeven strives to exceed industry best practices. The company has extensive experience providing contact center services to ministries, nonprofits, and the financial and insurance industries. This combination of industry-specific expertise, recognized quality and proven results allows the company to give customers the best possible experience when interacting with clients."

“This expansion is a key stepping stone in our company’s growth and it allows us to provide more amenities for our employees, enhance our client service, and add more jobs to the Chattanooga community,” said Katie Sanders, director of business development and administration for SupportSeven. “Chattanooga’s MidTown area is currently undergoing a true renaissance and we are honored to be a part of the movement. We are hopeful that other businesses will join us and contribute to the growth of the area.”

Prior to the expansion, SupportSeven had 100 seats for employees and around 9,000 square feet of space. After the expansion, SupportSeven’s now has the capacity for 200 seats and more than 12,000 square feet of space. The office was expanded to better meet the needs and demands of current clients, and to support new business growth. The expansion also gave SupportSeven the opportunity to add a larger training and quality suite, as well as a management stage within the call center to enhance managerial accessibility for employees.

SupportSeven’s expansion coincides with the recent push to revitalize the business sector in MidTown Chattanooga.

“The MidTown council has been hard at work over the past five years attempting to revive and develop the Brainerd area,” said Councilwoman Carol Berz, Chattanooga City Council, District 6. “Recently, we have seen strong commercial growth within the area, including SupportSeven’s renovation, which is playing a major role in the renewal.”

Entrepreneur and philanthropist Carey V. Brown founded SupportSeven in 2007. Within the next five years the company has plans to add up to 500 new jobs in the Chattanooga area, with the possibility of adding another facility.

SupportSeven is at 5962 Brainerd Road, next to the former Big Lots shopping center. The open house will include guided tours of the facility, and light refreshments.


Lavish Hair Salon Has Grand Opening Nov. 4

Lavish Hair Salon is a new luxury hair salon at 2265   Gunbarrel Road offering   hair services including men and women haircuts, coloring, Balayage, deep conditioning treatments   and more.  They also offer facial waxing, makeup application   and eyebrow/eyelash tinting. They use Living Proof ... (click for more)

September Hamilton County Unemployment Rate Slightly Increases

County unemployment rates for September 2016, released Thursday, show the rates decreased in 21 counties, increased in 46, and remained the same in 28 counties. Specific county information for September is available on the Internet For the month of September, Davidson County had the state’s lowest major metropolitan rate at 3.9 percent, increasing from 3.8 percent the previous ... (click for more)

School Board Chooses Charlotte Firm For Superintendent Search Firm; Lennon, Testerman Want To Keep Kelly

The County School Board on Thursday night voted 5-4 to choose a Charlotte, N.C., search firm to pick a new county school superintendent. Coleman Lew and Associates was selected over McPherson & Jacobson of Omaha. That vote came after board members Kathy Lennon and David Testerman started the session by saying they are very pleased with Interim Supt. Kirk Kelly and would ... (click for more)

Judge Finds Young Guilty Of Lesser Charge In Fatal Wreck On Highway 58

Judge Tom Greenholtz on Wednesday found William Henry Young guilty of a lesser charge in a fatal traffic accident on Highway 58. The judge, who heard the case without a jury, ruled the 56-year-old former TVA employee guilty of criminally negligent homicide. He had been charged with vehicular homicide. Sentencing will be in December. Judge Greenholtz dismissed charges ... (click for more)

Accountability Doesn't Have To Be A Bad Word

Am I making a difference? Isn’t that the basic question we all ask ourselves, and seek to demonstrate to others?  Ronald Reagan said:  “Some people spend an entire lifetime wondering if they made a difference in the world. But, the Marines don't have that problem.”   We would argue teachers do not have that problem either.    Educators make a huge difference ... (click for more)

Roy Exum: ‘The Right To Bear Arms’

As the worldwide debut of the much-anticipated “Hacksaw Ridge” is set for next weekend, it didn’t take long for the anti-gun fanatics to decry “a war movie.” Mel Gibson, the director of the film that focuses on a conscientious objector Desmond Doss who refused to bear a weapon but saved an estimated 75 lives, was asked about America’s gun problem as he toured to promote the film. ... (click for more)