SupportSeven Expands And Upgrades Call Center Facility

Friday, May 17, 2013

SupportSeven, which operates a 200-seat, full-service call center in the MidTown area of Chattanooga, announced Friday the expansion of its facility to better serve its clients and its growing workforce. To celebrate the opening of the newly-renovated space, SupportSeven and the Chattanooga Area Chamber of Commerce will host a ribbon-cutting and open house on Tuesday, from 11 a.m.-1 p.m.

SupportSeven specializes in using technology to enhance the customer service experience. Customized, scalable solutions allow the company to provide services to both large and small businesses.

Officials said, "One of only 19 call centers in the U.S. with American Teleservices Associations Self-Regulatory Organization (ATA-SRO) accreditation, SupportSeven strives to exceed industry best practices. The company has extensive experience providing contact center services to ministries, nonprofits, and the financial and insurance industries. This combination of industry-specific expertise, recognized quality and proven results allows the company to give customers the best possible experience when interacting with clients."

“This expansion is a key stepping stone in our company’s growth and it allows us to provide more amenities for our employees, enhance our client service, and add more jobs to the Chattanooga community,” said Katie Sanders, director of business development and administration for SupportSeven. “Chattanooga’s MidTown area is currently undergoing a true renaissance and we are honored to be a part of the movement. We are hopeful that other businesses will join us and contribute to the growth of the area.”

Prior to the expansion, SupportSeven had 100 seats for employees and around 9,000 square feet of space. After the expansion, SupportSeven’s now has the capacity for 200 seats and more than 12,000 square feet of space. The office was expanded to better meet the needs and demands of current clients, and to support new business growth. The expansion also gave SupportSeven the opportunity to add a larger training and quality suite, as well as a management stage within the call center to enhance managerial accessibility for employees.

SupportSeven’s expansion coincides with the recent push to revitalize the business sector in MidTown Chattanooga.

“The MidTown council has been hard at work over the past five years attempting to revive and develop the Brainerd area,” said Councilwoman Carol Berz, Chattanooga City Council, District 6. “Recently, we have seen strong commercial growth within the area, including SupportSeven’s renovation, which is playing a major role in the renewal.”

Entrepreneur and philanthropist Carey V. Brown founded SupportSeven in 2007. Within the next five years the company has plans to add up to 500 new jobs in the Chattanooga area, with the possibility of adding another facility.

SupportSeven is at 5962 Brainerd Road, next to the former Big Lots shopping center. The open house will include guided tours of the facility, and light refreshments.


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