SupportSeven Expands And Upgrades Call Center Facility

Friday, May 17, 2013

SupportSeven, which operates a 200-seat, full-service call center in the MidTown area of Chattanooga, announced Friday the expansion of its facility to better serve its clients and its growing workforce. To celebrate the opening of the newly-renovated space, SupportSeven and the Chattanooga Area Chamber of Commerce will host a ribbon-cutting and open house on Tuesday, from 11 a.m.-1 p.m.

SupportSeven specializes in using technology to enhance the customer service experience. Customized, scalable solutions allow the company to provide services to both large and small businesses.

Officials said, "One of only 19 call centers in the U.S. with American Teleservices Associations Self-Regulatory Organization (ATA-SRO) accreditation, SupportSeven strives to exceed industry best practices. The company has extensive experience providing contact center services to ministries, nonprofits, and the financial and insurance industries. This combination of industry-specific expertise, recognized quality and proven results allows the company to give customers the best possible experience when interacting with clients."

“This expansion is a key stepping stone in our company’s growth and it allows us to provide more amenities for our employees, enhance our client service, and add more jobs to the Chattanooga community,” said Katie Sanders, director of business development and administration for SupportSeven. “Chattanooga’s MidTown area is currently undergoing a true renaissance and we are honored to be a part of the movement. We are hopeful that other businesses will join us and contribute to the growth of the area.”

Prior to the expansion, SupportSeven had 100 seats for employees and around 9,000 square feet of space. After the expansion, SupportSeven’s now has the capacity for 200 seats and more than 12,000 square feet of space. The office was expanded to better meet the needs and demands of current clients, and to support new business growth. The expansion also gave SupportSeven the opportunity to add a larger training and quality suite, as well as a management stage within the call center to enhance managerial accessibility for employees.

SupportSeven’s expansion coincides with the recent push to revitalize the business sector in MidTown Chattanooga.

“The MidTown council has been hard at work over the past five years attempting to revive and develop the Brainerd area,” said Councilwoman Carol Berz, Chattanooga City Council, District 6. “Recently, we have seen strong commercial growth within the area, including SupportSeven’s renovation, which is playing a major role in the renewal.”

Entrepreneur and philanthropist Carey V. Brown founded SupportSeven in 2007. Within the next five years the company has plans to add up to 500 new jobs in the Chattanooga area, with the possibility of adding another facility.

SupportSeven is at 5962 Brainerd Road, next to the former Big Lots shopping center. The open house will include guided tours of the facility, and light refreshments.


Northwest Georgia’s Unemployment Rate Unchanged At 5.6 Percent In October

The Georgia Department of Labor announced on Thursday that the unemployment rate in the Northwest Georgia region in October was 5.6 percent, unchanged from September. The rate in October 2014 was 6.8 percent. While the rate was unchanged, the number of initial claims for unemployment insurance rose by 741, or 29.1 percent, to 3,291 in October. Most of the increase was due ... (click for more)

October 2015 County Unemployment Rates

County unemployment rates for October 2015, released Wedesday, show the rates decreased in 90 counties, increased in four, and remained the same in one county. Specific county information for October is available on the Internet .   Davidson County had the state’s lowest major metropolitan rate in October at 4.2 percent, down from September’s rate of 4.6 percent. Knox ... (click for more)

Shots Fired From Vehicle; Police Locate Car And Arrest 5 Youths With Guns

Chattanooga Police said shots were fired from a vehicle on Friday afternoon, then officers located the vehicle and arrested five youths with guns.   That comes after a spate of shooting violence in which two women were killed and several other people injured by bullets.   Just after 4 p.m. Friday,  officers with the Chattanooga Police Department responded ... (click for more)

City Considering Measure That Would Require City Employees To Be Tennessee Residents

The City Council is considering an ordinance that would require city employees to be residents of the state of Tennessee. The city has employees who live in North Georgia and North Alabama and that is allowed.  If the ordinance is approved by the City Council, it still would need to be okayed by a majority of city voters in an election. The measure will be considered ... (click for more)

Lung Cancer, The Deadliest Cancer In The United States

This time of year, I remember to give thanks for my faith, my family and friends and my health. Recently, I learned that lung cancer is the deadliest form of cancer in the United States; in fact, more Americans die each year from lung cancer than any other type of cancer. One in 13 men and one in 16 women will develop the disease in their lifetime. It’s important to learn about ... (click for more)

Roy Exum: We Can’t ‘Ban The Box’

I know a man who has over 20 former convicts from federal prisons who either work for him or who have retired with their dignity, pride, and self-worth restored. Better yet, I know some of them, men who have done “hard time” in prisons so wretched none of us would dare to go. So on the surface I applaud City Councilman Yusef Hakeem for seeing ways to get formerly incarcerated men ... (click for more)