SupportSeven Expands And Upgrades Call Center Facility

Friday, May 17, 2013

SupportSeven, which operates a 200-seat, full-service call center in the MidTown area of Chattanooga, announced Friday the expansion of its facility to better serve its clients and its growing workforce. To celebrate the opening of the newly-renovated space, SupportSeven and the Chattanooga Area Chamber of Commerce will host a ribbon-cutting and open house on Tuesday, from 11 a.m.-1 p.m.

SupportSeven specializes in using technology to enhance the customer service experience. Customized, scalable solutions allow the company to provide services to both large and small businesses.

Officials said, "One of only 19 call centers in the U.S. with American Teleservices Associations Self-Regulatory Organization (ATA-SRO) accreditation, SupportSeven strives to exceed industry best practices. The company has extensive experience providing contact center services to ministries, nonprofits, and the financial and insurance industries. This combination of industry-specific expertise, recognized quality and proven results allows the company to give customers the best possible experience when interacting with clients."

“This expansion is a key stepping stone in our company’s growth and it allows us to provide more amenities for our employees, enhance our client service, and add more jobs to the Chattanooga community,” said Katie Sanders, director of business development and administration for SupportSeven. “Chattanooga’s MidTown area is currently undergoing a true renaissance and we are honored to be a part of the movement. We are hopeful that other businesses will join us and contribute to the growth of the area.”

Prior to the expansion, SupportSeven had 100 seats for employees and around 9,000 square feet of space. After the expansion, SupportSeven’s now has the capacity for 200 seats and more than 12,000 square feet of space. The office was expanded to better meet the needs and demands of current clients, and to support new business growth. The expansion also gave SupportSeven the opportunity to add a larger training and quality suite, as well as a management stage within the call center to enhance managerial accessibility for employees.

SupportSeven’s expansion coincides with the recent push to revitalize the business sector in MidTown Chattanooga.

“The MidTown council has been hard at work over the past five years attempting to revive and develop the Brainerd area,” said Councilwoman Carol Berz, Chattanooga City Council, District 6. “Recently, we have seen strong commercial growth within the area, including SupportSeven’s renovation, which is playing a major role in the renewal.”

Entrepreneur and philanthropist Carey V. Brown founded SupportSeven in 2007. Within the next five years the company has plans to add up to 500 new jobs in the Chattanooga area, with the possibility of adding another facility.

SupportSeven is at 5962 Brainerd Road, next to the former Big Lots shopping center. The open house will include guided tours of the facility, and light refreshments.

 


Tennessee American Water Submits 2015 Infrastructure Capital Projects

Tennessee American Water has submitted to the Tennessee Regulatory Authority its 2015 infrastructure capital projects in conjunction with the new alternative rate mechanism.   Approved earlier in 2014 by the Tennessee Regulatory Authority, the alternative rate mechanism creates a process whereby Tennessee American Water will annually submit by December 1 its capital infrastructure ... (click for more)

Supreme Court Reinstates Jury Verdict Awarding MTSU Employee Damages

The Tennessee Supreme Court unanimously reinstated a jury verdict, finding that a former maintenance employee of Middle Tennessee State University (MTSU) suffered unlawful retaliation through the actions of his supervisor. Jim Ferguson, a Japanese-American, argued that shortly after he filed a discrimination lawsuit against MTSU, his supervisor retaliated against him by requiring ... (click for more)

Downtown Chattanooga Apartment Complex Fetches $15 Million

Walnut Commons, the first downtown apartment complex built in many years, sold for $15 million, one of the developers said. John Clark said the initial estimate on the project was $11 million and it wound up costing around $12 million to build. "We're very pleased with the sale," he said. Mr. Clark, along with partners David Hudson and Bob McKenzie, are selling their stock ... (click for more)

Hamilton County Principal Ronald Hughes Named Tennessee's 2014-15 Principal Of The Year

A Hamilton County elementary school principal and an Anderson County supervisor have earned top honors for their work in Tennessee education. Ronald Hughes, principal of Apison Elementary School in Chattanooga, was named Tennessee’s 2014-15 Principal of the Year. He has served as principal at Apison Elementary for the past six years, and spent three decades working in Tennessee ... (click for more)

Congratulations To Ron Hughes

Hearty congratulations to Ron Hughes for being selected as Tennessee State Elementary Principal of the Year for 2014. Wherever Ron has been assigned as principal, he has exhibited strong leadership both academically and morally. His faith in God and his love for the students of Hamilton County have guided his actions and everyone that has benefited from the excellent education ... (click for more)

Roy Exum: Brittany’s Days Dwindle

So here we are, facing what is known as “Devil’s Night” before Halloween comes, and the almost macabre news now comes that Brittany Maynard, the beautiful girl who has chosen to end her life as soon as Saturday, is struggling to meet her own deadline. She has inoperable brain cancer and, at best, only months to live. The 29-year-old, who was married shortly before her devastating ... (click for more)