My name is Todd Tucker and I live just north of Chattanooga, in Cleveland. My wife and I take advantage of downtown Chattanooga on Sundays and Mondays as those are the days I am able to make time to do so.
I thought the idea to use a mobile app to pay for parking was a stroke of genius. This saves people from having to take cash or credit/debit cards out in a public parking establishment. I revived a "Notice of Past Due Parking Citation" on 09-04-14 for parking on 08-25-14. I used the mobile app on this day and my wife and I had to take time out of our busy schedule to call and straighten this out. Can not the person that took the time to take a photo of my license plate have access to the payment records? Is this the way your company always conducts business?
I will not care to walk several blocks in order to avoid parking in one of your lots from this point forward. My wife and I should not have to have the hassle of getting a letter threatening "additional penalties or legal action" when we conducted ourselves as we should. The problem here is your company making threats when YOU are in the wrong.