In an effort to provide better customer service and help reduce the wait times at state driver services centers, Commissioner Bill Gibbons announced that the Tennessee Department of Safety and Homeland Security has launched an online service that allows citizens to download or print copies of their official driver records. Citizens can easily access three years of their driving history via a browser, tablet, or handheld device at www.tn.gov/safety, eliminating the need to visit a driver services center.
“Giving Tennesseans the choice of instantly accessing their driving histories supports our customer-focused priority goal of reducing wait time at the driver service centers,” Gibbons said.
“Reducing the need to go to a driver service center for this simple transaction will result in shorter wait times for customers who need the assistance of a staff member for a more complicated transaction.”
The department worked with NIC, Tennessee’s eGovernment partner, to develop the online application to provide this optional service. NIC is the company that processes online driver license renewals, reinstatement payments, and driver license address changes, in addition to other various online services accessible on www.tn.gov.
A $2 convenience fee will be assessed by NIC to each online transaction, in addition to the $5 state fee set by the General Assembly for a copy of a driver record. Citizens may access this online service by going to www.tn.gov/safety.