Tennessee American Water is sharing more detailed information with the community about the 36-inch main break that occurred on Sept. 12.
“It is important to Tennessee American Water to be transparent with our customers about the circumstances surrounding the main break last week,” said Tennessee American Water President Darlene Williams. “We are committed to sharing information with the community after we complete our evaluation.
We thank you for your patience and understanding throughout this process.”
Click here for the information.
“After a week of mostly silence, Tennessee American refuses to provided the public with the facts and circumstances on what caused the largest water shutdown in city history," said attorney Lee Davis. "Instead, claiming ‘transparency,’ Tennessee American concludes 'valve work was being performed'. This is unacceptable and our city and county residents deserve better.
"Today the water company tells area residents and companies that no bill adjustments will be made, nor will incurred expenses be reimbursed. This response exposes exactly why we filed the class action lawsuit. We demand accountability as to what happened, why it happened, and how we can be sure it won’t happen again.”