Privett Named Director Of Service Operations At BlueCross

  • Tuesday, June 11, 2019
Crystal Privett
Crystal Privett

BlueCross BlueShield of Tennessee has selected Crystal Privett as director of service operations for member benefits administration. 

Ms. Privett will lead teams providing customer service and claims support for the company’s commercial and Marketplace members. In her new role, she will oversee a variety of functions including employee training and development, performance optimization, benefits coordination, customer service and support operations.

A 26-year veteran of BlueCross, Ms. Privett has held a variety of leadership positions related to claims, customer service, research, training and quality. She most recently served as manager of provider operations support for the commercial line of business as well as the BlueCard service line, which works with a national program to help members obtain health care services while traveling or living in another Blue Plan’s service area. 

“Crystal brings a customer-focused approach to process improvement and a wealth of experience to her work,” said Maria Darras, vice president of commercial operations for BlueCross. “Her leadership helps us provide peace of mind to the members and providers we serve.” 

Ms. Privett earned a Bachelor of Science in business administration from UTC. She is also a graduate of UTC’s Executive Leadership Program. 



 

Business
New And Used Vehicle Sales Drop In June
  • 7/1/2025

New vehicle sales in Hamilton County dropped in June from May to 1,364, and used vehicle sales dropped to 4,308, according to figures from the County Clerk's office. That compares to 1,045 ... more

Blue & Co. Expands Presence With New Office In Chattanooga
  • 7/1/2025

Blue & Co., an accounting and advisory firm, announces the grand opening of its newest office in Chattanooga. "Our expansion into Tennessee reflects our firm’s dedication to building strong ... more

New Hamilton County Business Licenses
  • 6/30/2025

Here are the new business licenses from the County Clerk's office: ABLE SERVICES EDWARD W MEDLIN 1218 WOODSAGE DR SODDY DAISY TN 37379 ANDREW'S PROFESSIONAL WINDOW CLEANING ANDREW PRESS ... more