Erlanger and American Medical Response announce the addition of ground ambulance services and a fully integrated dispatch system to their existing LIFE FORCE Air Medical helicopter service in partnership with Med-Trans Corporation, a GMR company. These service extensions will provide a streamlined approach to medical transportation and provide Erlanger patients with increased access to care.
"We are excited to expand our collaboration with AMR through this integrated ground ambulance and dispatch system,” states Robbie Tester, vice president of Patient Logistics. “This initiative will significantly enhance our ability to provide timely and efficient medical transportation, ensuring our patients receive the highest standard of care without unnecessary delays. By connecting our ground and air services through a unified dispatch system, we are taking a major step toward streamlining patient care and improving outcomes across the region."
The program is expected to launch in phases. In the first phase, going live at the end of September, AMR will provide designated basic life support ambulances reserved for Erlanger, which will prevent patient transfer delays to or from the hospital. By the end of integration, planned for early 2025, caregivers will have the capability to order both air and ground ambulances 24/7. Through connection to the Erlanger electronic medical record system, these requests will be dispatched from the Erlanger Regional Operations Center via their dispatch center.
“GMR is thrilled to further partner with Erlanger to bring this unique AMR solution to Tennessee and North Carolina,” said Kim Montgomery, president of GMR Health Systems. “We look forward to serving our communities alongside Erlanger in transformative ways that provide health care professionals with a more cohesive and responsive system to deliver care to the region at a moment’s notice.”
AMR is hiring emergency medical technicians, paramedics, dispatchers and support personnel to assist patients in the communities Erlanger serves. For more information on these opportunities, please visit careers.gmr.net/amr.