EPB has launched a new online payment portal as part of its continuing effort to deliver greater flexibility and convenience. Customers can now take advantage of expanded payment options, sign up for Pay-by-Text and enroll in AutoPay by logging into EPB.com or the MyEPB app. Customers who are already enrolled in AutoPay will still be able to use this convenient option, but they will need to re-enroll to continue enjoying the service.
“We gathered feedback from customers about how their payment preferences are shifting and integrated all of the most popular options into our new process,” said Karen Thomas, vice president for Customer Relations, EPB.
Expanded Payment Options
Now customers can pay with American Express along with new digital wallet methods including PayPal, Venmo, Google Pay and Apple Pay. Visa, Master Card, and Discover continue to be accepted.
Manage MyEPB accounts, anywhere, anytime from any device
New account management tools for electric and fiber optic customers:
- More ways to pay: With new Pay-by-Text, customers can select the option to be notified when their bill is due and pay securely by SMS.
- Better experience: Considerable changes to the appearance and functionality of the MyEPB portal make account management more straightforward and offer better navigation, especially on mobile devices.
- More inclusive: The payment portal now offers customers who need it the option to view in Spanish.
Enroll (or re-enroll) in AutoPay
Customer billing and contact information will remain the same in the new format. Many customers enjoy AutoPay and can continue to do so, but they must re-enroll by logging into their accounts and updating payment information at EPB.com or the MyEPB app.
“Using the new MyEPB portal is very intuitive, and we’re communicating with customers to make this transition as easy as possible,” Ms. Thomas said. “We are reaching out directly to customers who use AutoPay to alert them of the need to re-enroll so they can enjoy the convenience of this option without interruption.”