EPB and HomeServe USA on Tuesday announced a new pilot program to support the home repair needs of residents in the Chattanooga community.
Through the program, EPB will make HomeServe’s optional exterior and interior electric line service plans and a water heater repair or replacement plan available to EPB customers. The pilot program will initially be offered via direct mail to residents of the Brainerd, North Chattanooga and Red Bank communities. The program will also result in both companies contributing to a new community funding resource for home repairs, which will be available through the United Way for area residents.
Through the program, HomeServe will offer three products including Exterior Electric Line, Interior Electric Line and Water Heater service plans, all designed to shield homeowners from the inconvenience and unexpected expenses associated with repairs, said officials.
“Our cost-effective service plans provide a better way for customers to pay for and obtain repairs through our reliable network of qualified local contractors,” said Tom Rusin, CEO of HomeServe USA. “HomeServe’s level of commitment to customers is shared by EPB, exemplified by the company’s depth and quality of services. We’re especially thrilled to have a partnership in Chattanooga, home to our flagship contact center, which will enable our employees and their families who are EPB customers to also take advantage of our plans.”
While the repair solutions offered as part of the pilot program will initially only be introduced to customers via mail in the Brainerd, North Chattanooga and Red Bank communities, the program is expected to expand to all of EPB’s territory over the course of the next year. The three service plans will also be available online to all EPB customers starting now.
“We are proud to work with HomeServe to provide our residents with a valuable benefit to help with unexpected home repairs,” said J.Ed. Marston, vice president of Marketing at EPB. “Since HomeServe USA employs hundreds of local people to deliver exceptional customer service across the United States and Canada, they are a great option for our customers who are interested in home repair solutions.”
HomeServe, which recently celebrated its five year anniversary of its Chattanooga-based operations, also provides plan holders with a Repair Hotline and provides homeowners with local, licensed, and insured contractors to come to their home for repairs.
EPB customers can learn more about the program and service offers by calling HomeServe toll-free at 1-866-215-0056 or visiting www.HomeServeUSA.com.