Pam Gordon Leaves Quality Control Position At Erlanger

Tuesday, July 16, 2019

Pam Gordon is leaving her position as the vice president of Patient Safety and Quality at Erlanger Health Systems.

 

She was in the post for approximately 2.5 years. 

 

Erlanger officials said, "During her time in the position, Erlanger’s external patient quality and safety scores have objectively improved; our patient satisfaction scores have increased; and we have made significant progress on multiple performance improvement indicators. 

 

"Specific quality initiatives implemented at Erlanger during this period include: (1) we transitioned through DNV’s accreditation process and continue our journey toward ISO 9001:2015 certification; (2) we implemented a strong management training in quality and safety initiative through various forums including the Virginia Mason Institute; (3) we have improved internal processes for the review of safety events, response time measures and implementing corrective action plans; (4) we have funded additional positions to the Quality Department to include positions dedicated to patient experience, patient advocacy and dedicated directors of patient quality and safety at Erlanger’s various hospitals; (5) we implemented a more robust patient satisfaction survey process; (6) we have improved upon our complaint and grievance processes; and (7) we have collaborated with UTCOM on bettering resident education on patient quality and safety matters.

 

"We do wish Ms.

Gordon well in her new position and look forward to evaluating and assessing this important role at our health system."


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