To Memorial Hospital doctors, nurses, staff and executive leadership, I want to offer and to express my sincere and profound gratitude for the extraordinary care and caring that you recently provided to one of my dearest and most beloved relatives.
Last week, my loved one, who was suffering from flu symptoms, suddenly became seriously and critically ill with pneumonia in both lungs and many associated complications. It happened so suddenly and it was terrifying.
From the time of entering the Memorial Hospital emergency room and through the week of hospitalization and intensive treatment, I witnessed the most cohesive, compassionate and professional patient care that anyone with an illness could ever aspire to receive.
The care was extraordinary in every respect. From the housekeeping staff who came to the hospital room every morning with a bright smile and a kind hello to thoroughly clean the room, with the understanding that cleanliness and infection prevention start with their efforts, to the excellent doctors, nurses, technicians, support staff and hospital leadership, I was witness to the most cohesive and intense work ethic that I have ever seen.
Every Memorial team member who came in contact with my loved one during this hospital stay was intent on fighting this complicated and dangerous illness. Twenty-four hours a day, we were treated with concern, respect and the very best that medical care and training have to offer.
In addition to the tangible care which my loved one received, I am equally grateful for the more intangible but very obvious caring attitude and work ethic that the memorial team demonstrated.
You can’t buy caring and you can’t enforce caring. It comes from the heart, and it comes from an intense desire to heal and to show compassion to those in need.
I offer my infinite and humble thanks to all of you for your care and for your caring.
My beloved relative is home, healing and resting comfortably, thanks to all of you.
Michael C. Mallen, Esq.