Tom Glenn is a second generation business owner who has grown the family business from a small local operation to one with a multi-state presence. He is the president of Elder’s Ace Hardware, which has grown to 37 stores with more than 1,000 employees. Through it all, he has never lost sight of his father’s mission of serving people well and leading with integrity.
In this episode, recorded in front of a live audience at Chattanooga Entrepreneur Week, Tom shares lessons for entrepreneurs who want to grow without losing what makes their business special.
We also discuss how he didn’t originally plan to join the family business, why he changed his mind and pushed for expansion, and why leadership means owning the outcome… especially when things go wrong.