EPB has received alerts of scam calls, some of which may appear to come from an EPB phone number beginning with “423-648.” Scammers then direct people to a malicious website to “update their software” or ask for other information.
Officials said, "EPB will never cold call a customer or employee and ask them to type in a web address.
"If customers receive suspicious calls or emails, we encourage them to hang up and dial EPB directly at 423-648-1372. Real EPB employees are always glad for you to verify their identity, so please don’t hesitate to follow this procedure."
Other items to know:
• Scammers can make it appear they are calling from an EPB phone number beginning with “423-648.”
• In at least one case, scammers appear to have called from 423-648-1435.
• According to the information available, one of the web addresses they are using begins with “icisco” and includes “/EPB.com” at the end (note: the full web address is not provided to avoid accidental click-throughs).