In J.D. Power’s second U.S. Utility Brand Appeal Index Study, customers recognized EPB for innovation, reputation and trust, according to the report issued July 23, 2025. EPB’s scores, based entirely on customer surveys, ranked EPB the top Midsize Utility in the South in Brand Appeal for the second year in a row. The study relies on customer feedback to generate Brand Appeal Indices for 151 electric and gas utilities across the country.
J.D. Power also recognized EPB in December 2024 for achieving nine consecutive years as #1 in Customer Satisfaction Among Midsize Utilities in the South, based on customer feedback.
“As part of our mission to enhance quality of life for our community, we’re dedicated to providing our customers with world-class services to keep our community on the cutting edge,” said EPB CEO David Wade.
“Thank you to our customers for putting your trust in us. I’m so proud of the commitment of all our team members to setting high standards every day and continually finding new ways to improve.”