Wish It Was Only 24 Minutes

Wednesday, September 4, 2019

I am reading data published by the state of Tennessee Comptroller’s office regarding the wait times at driver’s license renewal and testing centers.

 

A very talented reporter Andy Sher wrote, “A just-released audit from state Comptroller Justin Wilson's office shows the dubious honor for having the longest average wait time went to a Nashville driver services center on Hart Lane.

Residents waited an average of 28 minutes beyond the 24-minute state standard, based on information auditors were able to glean.”

 

The state of Tennessee is claiming their average wait time is about 24 minutes, and an additional 28 in the most crowded driver’s license renewal facilities.

 

Yeah, right, Mr. Comptroller.

 

We the people know this is not true. I was surrounded by angry people who lost a half day waiting at these centers.

 

Who paid the consultant on this 24-minute wait time study?

 

As a  mere one of thousands that have endured the dysfunction junctions at the Bonny Oaks Drive and Dayton Blvd driver’s license centers on two occasions this year, the 24-minute average is fiction.  I walked out on the first attempt after waiting for 1.5 hours.

 

What I witnessed was understaffed and poorly organized.

 

To suggest that a driver’s license renewal with photo requires 24 minutes at our local driver’s license facilities, and correcting the time to add an additional 28 minutes for more challenged centers is far reaching as unicorns frolicking in the forest. 

 

A trip through either one of the Department of Safety facilities in Hamilton County is more than one to two hours. The cost to community in lost time and wages is incredible.  I know you are out there, and have experienced excessive wait times measured in hours, not minutes.

 

Hey Mr. State Comptroller, 24 minutes average at the driver’s license testing center is on average comical data.

 

I keep searching to find a service that government operates efficiently and effectively, still looking.

 

April Eidson


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