EPB is now receiving reports that local customers may be receiving one of several different scam calls.
1) They may demand immediate payment to avoid disconnection. EPB never calls customers demanding immediate payment over the phone.
2) They may say the customer is owed a refund and request their credit card number. If EPB owes a customer a refund, EPB would credit their account or issue a refund check without the need to ask for their credit card information.
Scam calls may appear to come from a (423) area code and may even appear to come from (423) 648-1372 which is EPB's main number.
If customers have suffered a loss to a phone scam, they should file a complaint with the FBI at https://www.ic3.gov/.
If customers have concerns, they can call EPB anytime. When they start the call, dialing (423) 648-1372 will connect you with a real EPB representative. We're also available 24/7/365 via live chat at EPB.com.