Its apparent to me that the new Chatt311 system has many flaws. You can't speak to a live person and any services you request take multiple weeks if not months to be reviewed, approved and completed.
I opened a brush collection request on June 12. It was abruptly closed on June 25. The reason was "due to an error in the 311 Application, the request didn't include a zip code. What? I'm sorry but I have used the app before and never had an issue with entering the information including a zip code.
In trying to each someone in Public Works, I had to call the main number and an operator couldn't forward or get me in touch with anyone in our wonderful Public Works department. I wonder how much time it would take to get a live person to answer a simple question and provide the services needed?
Our tax dollars not at work. Just like the potholes that are still there. Thanks, Tim Kelly.
Tim Bittenbender