CHI Memorial Wins Award For "Extraordinary Patient Loyalty"

Thursday, September 5, 2019
CHI Memorial has been named in the 2019 NRC Health Top 100 Consumer Loyalty list. The health system is recognized by NRC Health as one of the top healthcare organizations in the country, garnering "extraordinary loyalty from its patient populations" as identified and rated by more than 300,000 U.S. consumers. 
 
“Patients continue to choose us for their health care needs because they trust our doctors, nurses, and staff, and have confidence their care team will provide the best individualized, patient-centered care each time they choose us,” says Janelle Reilly, market CEO, CHI Memorial.  “There is a difference at CHI Memorial, and we are honored to be recognized by our patients and NRC Health for the excellent, high-quality care our associates extend to each person who chooses us for their health care needs.”
 
"For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff," officials said.  "The Consumer Loyalty Awards are the first and only loyalty-based hospital rankings in the U.S.  CHI Memorial was selected based on results from NRC Health’s Market Insights survey, the largest database of healthcare consumer responses in the country.
NRC Health surveys more 310,000 households in the contiguous U.S., measuring their engagement with healthcare brands in their communities. Organizations that win the Consumer Loyalty Award score exceedingly well on seven metrics of patient loyalty, including access, engagement, experience and net promoter score. A complete list of winners can be found online."
 
“CHI Memorial and the other outstanding healthcare facilities included in the Consumer Loyalty Awards list are leading the way toward a new elevated standard for the patient and consumer experience,” said Brian Wynne, vice president and general manager at NRC Health.  “This award recognition is a reflection of the trust CHI Memorial has built with its patient communities, and speaks to the exceptional work being done by CHI Memorial to provide compassionate care and inspire consumer loyalty.” 
 
Winning organizations were publicly announced at the 25th Annual NRC Health Symposium held in Nashville Aug. 14–16.

CHI Memorial Mammography Health Coach To Visit CHI Memorial Parkway Sept. 26

Candlelight Service For Pregnancy And Infant Loss Hosted By Hospice Of Chattanooga Oct. 15

BREATHE. EASY. Mobile Lung CT Coach To Visit Hamilton County Sept. 27


CHI Memorial’s mobile health coach will provide mammography screenings at CHI Memorial Parkway, 4700 Battlefield Pkwy. in Ringgold, on Thursday, Sept. 26. Appointments are available from 9 a.m.-4 ... (click for more)

Hospice of Chattanooga will be observing the National Month of Remembrance for Pregnancy & Infant Loss with a candlelight memorial service on Tuesday, Oct. 15 at St. Thaddeus Episcopal Church, ... (click for more)

CHI Memorial’s mobile lung CT coach will be at Homeless Health Care of Chattanooga, 730 East 11th St. in Chattanooga, on Friday, Sept. 27 from 10 a.m.-3 p.m. "Lung cancer screening is a ... (click for more)


Living Well

CHI Memorial Mammography Health Coach To Visit CHI Memorial Parkway Sept. 26

CHI Memorial’s mobile health coach will provide mammography screenings at CHI Memorial Parkway, 4700 Battlefield Pkwy. in Ringgold, on Thursday, Sept. 26. Appointments are available from 9 a.m.-4 p.m. All women who have a mammogram on the mobile coach at this location will receive a free t-shirt. "All women should have one screening mammogram between the ages of 35-40. After ... (click for more)

Candlelight Service For Pregnancy And Infant Loss Hosted By Hospice Of Chattanooga Oct. 15

Hospice of Chattanooga will be observing the National Month of Remembrance for Pregnancy & Infant Loss with a candlelight memorial service on Tuesday, Oct. 15 at St. Thaddeus Episcopal Church, 4300 Locksley Ln. Registration begins at 5:30 p.m. and services will begin at 6:15 p.m., with a reception to follow. Anyone who has been through the death of an infant during pregnancy ... (click for more)

Breaking News

Man Shot On Sylvan Drive After Accosting Two People At Residence

Chattanooga Police said a man accosted two people at a residence on Sylvan Drive before he was shot early Saturday morning. Jeremy Brister, 25, was charged with aggravated criminal trespass, aggravated burglary and two counts of aggravated domestic violence. The victims were listed as a woman, 38, and a juvenile male. At 1:28 a.m., police responded to the 600 block ... (click for more)

4 Juveniles Arrested In Ridgeside On Aggravated Assault And Robbery Charges

East Ridge Police have arrested four juveniles for suspicion of aggravated assault and attempted aggravated robbery in the city of Ridgeside. Officers were in the Ridgeside area investigating a report of suspicious people walking in the area. While in the area, a call came in of an attempted car-jacking. Within minutes, East Ridge officers had three of four suspects in custody. ... (click for more)

Opinion

Let The Water Company Pay The Bill - And Response (2)

Tennessee American breaks a line and 35,000 people lose water for three days. Well they don’t exactly admit they broke it, they were working on it a few feet away and it just broke….so they say. One half of TAWC service area is out of water three days and nights, hospitals canceling surgery, schools closed and opened and then sending the children home, businesses shut down, government ... (click for more)

Hypocrisy Of Tennessee American Water Company Critics - And Response

All pump-pressure systems have acute failures. It is expected that utilities will experience system failures that are unanticipated, even with the best prevention. These would be acute failures. That is why all utilities from electric, water, and yes municipal sewer collection systems and treatment plants have response plans. Tennessee American Water Company experienced an acute ... (click for more)