Recently I had an issue with my password for my Internet account with Comcast and had to call the customer service department. I was on the phone for an hour to reset my password. After accessing my account, I tried to change the password to one of my choosing; again I had to call customer service to resolve this issue. Two hours of my day was wasted for an error that should have only taken 20 minutes at the most.
When my statement arrived the next billing period my services were upgraded, and my bill was increased by approximately twenty dollars a month. I called Comcast again to ask why the services were changed and why my already exuberant bill for cable and internet was increased. The CS agent informed me that I had requested these changes on the day that I called to reset my password. I informed the CS agent that I did not request these changes and that my services should be returned to the previous service that already existed. He then suggested that I did indeed ask for an upgrade and that I may have forgotten or it possibly slipped my mind. That is a blatant insult to my intelligence to accuse me of forgetting or even not remembering to increase the cost of a service that is already more expensive than it should be.
I have since spoken with Comcast and was told I would receive a call from the supervisor of the CS agent. I waited for three days for this call and never received it. I called back and asked to speak with a supervisor; finally one was available. I was told by the supervisor that my account would be adjusted the next billing cycle and that Comcast apologizes for any inconveniences that I incurred.
I asked that they would immediately adjust my account and not wait for the next billing cycle as I am not in a habit of loaning money to a company such as Comcast for any amount of time. The answer I received was no that couldn’t be done until the next billing cycle, and they were not able to change the bill until the next cycle. I gave up at this point and accepted that I was not going to be able to get this corrected at this time. I spent another two hours of my time trying to correct a problem that was not my making.
I occasionally listen to talk radio, and I always hear the promotions from Comcast. The radio personalities endorse their services as they love the services from Comcast and how they believe that it is well worth the money. Some of the promotions are truly great deals if you are not a current Comcast customer. However if you are and have been a Comcast customer, none of these deals apply to you. I am not able to receive the deals that are promoted because I already subscribe and pay my bill on time. For someone that they have not done business with and are not aware if they will be paid for the services they are willing to allow them a better deal without knowing how loyal that customer will be in paying their bill on time.
I have heard from word of mouth about the EPB and the services that they are offering from people that are already using the EPB’s services. The services are less expensive, better quality, and have more options available. I will be waiting for these services to roll out in Soddy Daisy as I have been a customer of the EPB for more than 20 years, and then maybe the competition to Comcast will put an end to the greedy and underhanded practices.
Tonya Carroll