BID Board Looking For Vendor To Spiff Up Downtown, Work With Homeless, Gangs, Etc.

Wednesday, January 22, 2020

The new board of the Chattanooga Downtown Business Improvement District is seeking a vendor to "achieve the objective of establishing and maintaining a standard for the downtown environment which is consistently clean, hospitable, and safe."

A Request for Proposal has gone out, and the applications are due by Feb. 21.

The vendor will hire uniformed Ambassadors to spiff up downtown and carry out many additional duties, including dealing with the homeless and gang members.

The BID timeline has the vendor on board and services beginning in May.

The board is also set to hire a BID manager. Application for that key position closed last Wednesday. That appointment is expected to be made next month.

The BID board will be operating with $1 million in revenue obtained from assessments on downtown property owners within the district.

The RFP says the vendor that is hired by the Downtown Chattanooga BID will fulfill the requirements outlined in this RFP.

Expectation of Ambassadors

- All Ambassadors working on behalf of the Downtown Chattanooga BID must be highly visible, wearing distinctive uniforms, serving as BID representatives.

- All Ambassadors are expected to be approachable, friendly, knowledgeable, and proactive to assist the public, engage with business owners, downtown employees, residents, visitors, etc. They will provide hospitality services to encourage and welcome visitors and residents alike to enjoy Downtown Chattanooga.

- Whether performing maintenance and/or hospitality related tasks, Ambassadors are expected to communicate in a manner that is clear, courteous, pleasant and welcoming; Ambassadors should be equipped with knowledge about downtown attractions, key points of interest, special events, venues, and activities.

- Ambassadors should be adequately and professionally trained to interact with the public and have the skills and abilities that are pertinent for interacting with community members who may have mental health issues, substance use issues or are experiencing homelessness.

- Whether performing tasks related to hospitality or maintenance, every Ambassador should serve as extra “eyes and ears” to compliment the Chattanooga Police Department.

- It is understood that while all employees (Ambassadors, supervisors, operations manager, or others) are employed by and are the sole responsibility of the Vendor, they work on behalf of and are representatives of the Chattanooga BID.

BID Maintenance Service Needs

Daily maintenance services should include but not be limited to:

- Removal of litter and debris in the public right-of-way

- Graffiti abatement – daily inspection and immediate removal

- Removal of stickers, flyers, and other materials, from light poles, utility boxes, etc.

- Wiping trash receptacle tops and outer surfaces

- Identifying and reporting trash receptacles that are full or damaged

- Identifying and reporting trip hazards in the pedestrian right-of-way or the street

- Identifying and reporting access issues that impede pedestrian mobility, including strollers, wheelchair users, walkers and other mobility aids

- Monitoring the condition of tree wells, removing trash, feces, and any non-organic material ? Wiping down public furniture and fixtures

- Conducting weekly light fixture and lamp audits, and reporting lights or other public amenities in need of service

- On-demand spot cleaning

- Gum removal 

Vendor Responsibilities

The Vendor is expected to incorporate “best practice” industry standards for its clean and safe operation. The Vendor will uphold rigorous hiring standards that include background checks to make sure that all employees working on behalf of the Downtown Chattanooga BID are adequately vetted and sufficiently qualified to meet the demands and expectations of their positions.

In addition to hiring employees, the Vendor is responsible for training and supervising employees to ensure that all tasks are undertaken in a manner that follows documented safety protocols and that interaction with the public occurs in a way that is consistently courteous and helpful.

The operation should be fully equipped with two-way radios, cell phones and/or other electronic communication devices needed so that the program is efficient and responsive, and also allows for interaction with staff of the Downtown Chattanooga BID, the Chattanooga Police Department, and any additional agencies identified by the Downtown Chattanooga BID.

It is required that all maintenance and security related issues and interactions with the public be documented. The Vendor should utilize and maintain an electronic online data and work order system that is easy to use and capable of generating reports and analyzing data statistically, spatially, and in real time.

The Vendor should provide and maintain uniforms for the Ambassadors from a source agreed upon by the Downtown Chattanooga BID. All Ambassadors will be distinctly uniformed and thereby clearly identified as working on behalf of the Chattanooga BID.

The vendor is required to provide sufficient and appropriate outer clothing and uniforms (color, type of material and logo as determined by the Chattanooga BID), and protective gear, supplies and equipment as needed. Ambassador Training Proper and thorough training is paramount for the clean and safe program to be successful.

Vendor shall provide for initial training and appropriate in-service training, involving classroom and field instruction prior to Ambassadors working in the Downtown environment. Vendor shall submit a detailed training plan/program and schedule with this proposal. Detailed training practices and manuals must be made available to the Chattanooga BID prior to training being conducted.

Training is provided by the Vendor at the Vendor’s expense and shall include, but may not be limited to:

- Overview of the Chattanooga BID’s mission and philosophy

- Policies outlining personal conduct, attitude, etiquette

- Public relations and customer service

- Employee Code of Conduct/Rules and Regulations

- Scheduling, assignments, procedures

- Uniform maintenance, appearance

- Equipment use and maintenance

- Communications/use and etiquette for 2-way radio device

- Daily procedures

- Special Events procedures

- Procedures and protocol for working with the Chattanooga Police Department

- Data collection, report writing, emergency reporting procedures

- Daily program activity reporting

- Personal safety policies and procedures; emergency procedures

- Legal responsibilities

- Street smarts; awareness; dealing with conflict; cultural diversity

- Chain of command

- CPR/First Aid/CERT and related trainings

- Training and certification to administer Narcan

- Classroom and field training: downtown geography, points of interest, businesses, and services ? Segway, bicycle and other equipment safety, as applicable

- Downtown attractions – in depth understanding

- Dealing with emotional behavior, mentally ill, drug addicted, aggressive behavior, etc. ? Interacting with individuals experiencing homelessness

- Community sensitivity/cultural diversity

- Interacting with youth

- Dealing with gangs

The vendor is required to carry proper insurance and to pay benefits to the Ambassadors

At least initially, the Chattanooga BID proposes that the vendor will provide clean and safe services seven days a week, generally from 6:00 a.m. until 12:30 a.m. Sunday through Saturday. Schedule adjustments will be considered as it relates to seasonality.

Dalton State Police Seek Suspect Who Stole From Car At Convenience Store

Get Emailed Headlines From; Like Us On Facebook, Twitter For Instant News

Walker County Arrest Report For Feb. 10-16

The Dalton Police Department is asking for the public’s help to identify a man who stole cash and financial information from a couple’s car while they were inside a local convenience store. When ... (click for more)

We send out headlines each week day of the latest Chattanooga news. Our news headlines have links that take you to the stories with a click. We also send out special emails if there ... (click for more)

Here is the Walker County arrest report for Feb. 10-16: BANKSTON ANN MARIE W/F 21 94784 OFFICER BURGESS PROBATION VIOLATION – MISD GRAHAM ROBERT LEE W/M 32 125695 OFFICER EVANS RPD FUGITIVE ... (click for more)

Breaking News

Dalton State Police Seek Suspect Who Stole From Car At Convenience Store

The Dalton Police Department is asking for the public’s help to identify a man who stole cash and financial information from a couple’s car while they were inside a local convenience store. When confronted by the owners of the car, the suspect gave back the money but got away with information about the couple’s bank accounts and other financial information. The suspect was recorded ... (click for more)

Get Emailed Headlines From; Like Us On Facebook, Twitter For Instant News

We send out headlines each week day of the latest Chattanooga news. Our news headlines have links that take you to the stories with a click. We also send out special emails if there is a highly significant local news story breaking so you will be aware of it quickly. To be added to the email headline list, just email us at In addition, ... (click for more)


Celebrate President's Day By Remembering The Wisdom Of Our Founding Fathers

Monday, Feb. 17, is President’s Day. The holiday was originally designed to honor our first president, George Washington, and was celebrated on his birthday, Feb. 12. In an effort to give the public more leisure time, in 1971, President Richard Nixon officially designated certain federal holidays to be celebrated on Mondays. This included President Washington’s. Since it no longer ... (click for more)

Roy Exum: Drinking In The Hospital

When I wrote about my newfound love for every employee of Siskin Hospital on Valentine’s Day, I got a rash of notes from some of the honchos. Not only did it warm my heart, but I had sent in some money for a ticket to this year’s Possibilities Luncheon, which will be on March 3rd. Donna Deweese, who handles special events for the hospital, wrote that I might get to sit with my ageless ... (click for more)


Rhyne Howard Leads #18 Kentucky To Upset Win Over #6 Mississippi State, 73-62

National Player of the Year candidate Rhyne Howard scored 26 points and grabbed 10 rebounds as the 18th-ranked Kentucky women's basketball team upset sixth-ranked Mississippi State 73-62 on Sunday afternoon at Memorial Coliseum. It was the 15th time this season that Howard has scored at least 20 points in a game and the 20th time she has scored in double figures during ... (click for more)

#25 Lady Vols Fall Short In Upset Bid Over #16 Texas A&M, 73-71

No. 25 Tennessee pulled to within two points in the final minute but couldn't overcome a No. 16/18 Texas A&M team that went 28 of 33 from the free-throw line en route to a 73-71 victory in Thompson-Boling Arena on Sunday afternoon. Sophomore Rae Burrell led UT (17-8, 7-5 SEC) with 19 points and seven rebounds in front of a season-best crowd of 12,738. Junior Rennia Davis ... (click for more)